Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Southwest Housing Compliance Corporation (SHCC) is seeking a detail-oriented and customer service-oriented professional to join their fast-paced Resident Help Desk team. This role serves as a key point of contact for residents, property owners, and agents, addressing and resolving housing-related concerns efficiently and professionally.

Responsibilities

• Respond to resident inquiries via phone, email, and mail regarding maintenance issues, property policies, rent calculations, utility disruptions, and interpersonal conflicts.
• Ensure timely and professional service in all interactions, with prompt follow-ups.
• Investigate applicable HUD policies to provide accurate information, guidance, and education.
• Perform accurate data entry and maintain thorough documentation for each case.
• Communicate clearly with property owners, agents, and HUD representatives to ensure satisfactory issue resolution.

Requirements

• A strong customer service mindset, demonstrating empathy, patience, and professionalism.
• Excellent written and verbal communication skills, with the ability to explain complex policies clearly.
• Strong multitasking abilities, managing multiple inquiries accurately and efficiently.
• Ability to provide compassionate and professional customer service to diverse clientele.
• Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers.
• Knowledge of standard bookkeeping principles, practices, and techniques.
• Knowledge of HUD programs, regulatory compliance, and the affordable housing industry.
• Spanish language proficiency.
• Must pass a Criminal Background Check, including a sex offender registry check.
• Must pass a Driving Record check.
• Must possess a Texas Driver's License.
• Must pass a Physical/Drug Screening upon offer of employment.

Skills

• Google Suite
• Microsoft Office Suite
• Adobe Acrobat
• DocuSign
• Emyssy ELITE
• Laserfiche

Location

• Austin, Texas

Work Type

• Hybrid

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• $22.58/hour

Benefits

• Paid sick leave
• Annual leave
• Birthday leave
• Federal holidays
• 100% of employee health insurance premiums paid by the agency
• Supplemental health insurance options
• Dental insurance options
• Vision insurance options
• Life insurance options
• Employee Assistance Program

About the Company

• Established in 1937, the Housing Authority of the City of Austin (HACA) is a national leader in providing safe, healthy and affordable housing options for the Austin community.
• HACA's mission is to cultivate sustainable affordable housing communities and partnerships that inspire self-reliance, growth and optimism.
• Southwest Housing Compliance Corporation (SHCC) has served the U.S. Department of Housing and Urban Development (HUD) as a high-performing Contract Administrator for over 25 years.
• SHCC proudly serves over 800 properties in Texas and Arkansas to ensure they receive sufficient subsidy and necessary operating funds in accordance with HUD's mission.
• SHCC is a drug-free workplace.

Equal Opportunity

• EQUAL OPPORTUNITY EMPLOYER