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About the Role

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Responsibilities

Greet clients and their pets with a warm and friendly demeanour
Schedule appointments and manage the clinic's calendar
Answer phone calls and respond to client inquiries
Check-in and check-out clients, ensuring accurate record-keeping
Collect payments and process invoices
Maintain cleanliness and organisation of the reception area
Assist with filing, data entry, and other administrative tasks as needed

Requirements

Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning

Skills

Customer service
Attention to detail
Communication
Teamwork
Time management

Location

Barnet
Cockfosters
Enfield
Holders Hill
Radlett

Work Type

Full-time
Permanent

Salary/Compensations

£22,464.12 - £26,528.31 a year
Up to £26,528.31 DOE

Benefits

6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted veterinary care
Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers

About the Company

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Wood Street Veterinary Hospital is a busy, 24-hour RCVS-accredited Tier 3 hospital, offering gold-standard patient care in a well-equipped environment. We deal with a wide variety of cases from ECC to orthopaedic surgeries and we are ISFM standard cat friendly and rabbit friendly certified practice.