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About the Role

Rochester Regional Health Home Care is a top-rated agency, recognized for exceptional patient care and clinical excellence. The Intake Coordinator plays a crucial role in receiving referrals, gathering patient information, and ensuring a smooth transition to home care services, all while providing superior customer service.

Responsibilities

• Manage multiple phone calls professionally from hospitals, physician offices, patients, and family caregivers.
• Handle incoming inquiries and referrals to the Unity CHHA.
• Coordinate with home care coordinators and the Home and Community Based Services team for seamless transitions.
• Obtain all necessary patient information, including demographics, reason for referral, medical diagnosis, and social information.
• Collaborate with referral sources to ensure completeness and accuracy of medical information.
• Process new referrals by registering patients in the computer system and preparing charts.
• Document data in the electronic medical record referral area.
• Obtain required insurance information and authorizations.
• Initiate the process to obtain necessary "Face to Face MD" forms.
• Review new referral specifics with the manager.
• Collect data and complete assigned reports.
• Participate in relevant committees and groups.

Requirements

• Graduate of an accredited school of practical nursing.
• 1-2 years of experience in an office setting answering multiple phone lines.
• 4 years of clinical experience preferred.
• One year in the home care setting preferred.
• Experience with an electronic medical record.
• Proficient use of Microsoft Office.
• Working knowledge of Home care admission criteria/regulations.

Skills

• Excellent interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Registered in NYS as a licensed practical nurse professional.

Location

• 330 Monroe Avenue, Rochester, NY 14607

Work Type

• Full-time

Experience Level

• 1-2 years of experience in an office setting
• 4 years of clinical experience preferred
• One year in the home care setting preferred

Education Level

• AS: Nursing (Required)
• Graduate of an accredited school of practical nursing.

Salary/Compensations

• $25.00 - $31.00

About the Company

• Rochester Regional Health Home Care is the only home care provider in the region to earn a CMS 5-Star Quality of Patient Care rating, placing its CHHA among the top 3.5% of agencies nationwide.
• CHHA was recognized by U.S. News & World Report as a “High Performing Home Care Agency,” further highlighting its commitment to exceptional patient care and clinical excellence.

Equal Opportunity

• Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran.
• All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.