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About the Role

This position is critical to the success of our Personal Lines Servicing Unit, impacting client perception of service. Accuracy and attention to detail are required, along with adherence to agency workflows and procedures.

Responsibilities

• Work with the team to meet time-sensitive goals set by Account Managers and the Personal Lines Manager.
• Maintain client activity in the agency automation system and update open suspense items.
• Respond promptly to client-related activity.
• Complete endorsement quotes, issue endorsements accurately, and verify completion.
• Complete evidences of insurance and insurance ID cards for mortgagee changes.
• Stay current on coverages, forms, and company rating tools to support account managers.
• Participate in further education as requested.
• Provide backup for the reception desk as needed.
• Assume other job responsibilities as required.

Requirements

• Agency Personal Lines experience
• Excellent verbal and written communication skills
• Property and Casualty license
• Ability to prioritize and handle multiple tasks simultaneously in a high-volume environment
• Ability to work well with others

Skills

• AMS360 management system experience
• Working knowledge of management and quoting systems for company partners
• Working knowledge of MS Word, Excel, Power Point and the internet

Salary/Compensations

• $62,000.00–$72,000 annually

Benefits

• Medical
• Dental
• Vision
• 401(k) with match
• Paid time off

About the Company

• The Cross Family of Agencies welcomes you.