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About the Role

The Relationship Manager (RM) is responsible for the operational oversight of an assigned client caseload and census within the branch. This role governs staffing, recruiting, scheduling, and relationship management to ensure patients are appropriately served and coverage is maintained. The Relationship Manager drives continuity of care, supports census stability, and ensures assigned cases are staffed efficiently and sustainably.

Responsibilities

Maintain overall accountability for assigned caseload and census performance.
Provide staffing coverage for a typical caseload range which will vary by branch location.
Staff open shifts for assigned cases and proactively address coverage gaps.
Participate in on-call rotation for after-hours phone calls and staffing needs.
Maintain frequent and professional communication with families regarding staffing updates and care coordination.
Build and sustain strong relationships with field staff to support retention and engagement.
Collaborate with the Director of Nursing, Case Managers, and Caregivers to coordinate operational and care needs.
Promote positive working relationships that support patient satisfaction and branch stability.
Support achievement of branch financial metrics through effective staffing and census management.
Ensure accurate payroll verification in coordination with branch staff.
Oversee referral and intake coordination as assigned.
Ensure insurance eligibility and authorization requirements are addressed appropriately.
Adhere to company policies, state and federal regulations, and compliance standards.
Maintain confidentiality of employee, patient, and company information.
Maintain cross-functional collaboration with all branch departments ensuring processes and standards remain compliant.

Requirements

Demonstrated ability to manage caseloads, staffing coverage, and recruiting priorities simultaneously.
Strong understanding of recruiting strategies and healthcare staffing processes.
Effective leadership and relationship-building skills.
Ability to exercise sound judgment and problem-solving in a fast-paced environment.
Strong organizational and communication skills.
Working knowledge of Microsoft Office including Outlook, Excel, and Word.
High School Diploma required.
Minimum one year of management experience in healthcare; home health experience preferred.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.

Skills

Leadership
Relationship-building
Problem-solving
Organizational skills
Communication skills
Microsoft Office (Outlook, Excel, Word)

Experience Level

Minimum one year of management experience

Education Level

High School Diploma
Bachelor's degree in Business preferred

Salary/Compensations

$55,000 salary with bonus

Benefits

Medical, Dental, and Vision Insurance
Paid Time Off and Paid Sick Time
401(k)
Referral Program

About the Company

Team Select Home Care is an Equal Opportunity Employer.
Team Select Home Care is an employment-at-will employer.

Equal Opportunity

Team Select Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law.