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About the Role

The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is responsible for engaging guests with knowledgeable, professional service in-store while also ensuring orders are delivered safely, accurately, and in a timely manner. Acting as a brand ambassador at every touchpoint, this role supports sales growth, product education, and promotional initiatives, while also contributing to overall store operations including merchandising, cleanliness standards, receiving, and inventory support.

Responsibilities

Deliver exceptional guest service by greeting guests, providing product guidance, and building strong relationships
Support sales through recommendations, promotions, and a strong understanding of products and accessories
Maintain high product knowledge to ensure accurate, compliant guest education
Assist with merchandising, store setup, and maintaining a clean, organized retail environment
Process transactions accurately while following all inventory and operational procedures
Work closely with store leadership and team members to support overall store success and guest experience
Safely complete deliveries, including order handling, loading, transportation, and on-time delivery to guests
Follow assigned routes, schedules, and all delivery procedures in accordance with training and regulatory requirements
Communicate clearly with guests and dispatch, escalating issues or concerns as needed
Maintain professionalism, a safe driving record, and full compliance with company and regulatory standards

Requirements

Valid Driver’s License - Full 'G' (ON) or Class 5 (BC, AB, SK, MB)
Clean Driver’s Abstract and Clear Criminal Background Check
Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding.
Smartphone with data plan (and comfort using apps/technology)

Skills

Strong guest service mindset
Excellent communication skills
Reliable
Self-motivated
Team-oriented
Positive attitude
Strong attention to detail
Organization skills
Basic math skills
High level of integrity
Ability to work independently
Ability to work as part of a team

Location

Toronto

Work Type

Retail
Delivery

Experience Level

6 Months minimum delivery or logistics experience

Education Level

Provincial Cannabis Certification

Benefits

Earn and retain 100% of tips during delivery shifts
Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount
Access to perks like Perkopolis, Goodlife and many more

About the Company

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District.
The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon.
At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.

Equal Opportunity

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.