Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Technician is responsible for setting up and operating basic, small-scale audiovisual systems within a hospitality environment, ensuring high levels of customer satisfaction.

Responsibilities

• Execute events through accurate and timely setup, operation, and breakdown of audiovisual equipment.
• Exceed internal and external customer expectations.
• Maintain positive client relationships through effective communication.
• Meet with guests on-site to ensure needs are met and equipment is functioning properly.
• Monitor events and check in on customers throughout the day.
• Foster strong hotel and client relationships.
• Troubleshoot and resolve equipment and software issues.
• Handle equipment challenges professionally and in a timely manner.
• Follow company processes, procedures, and accurate documentation.
• Utilize equipment sheets for setup and strike scheduling.
• Coordinate with staff and outside vendors for equipment.
• Drive revenue through floor up-selling techniques.
• Finalize client invoices.
• Complete order entries in Navigator.

Requirements

• High School Diploma.
• Valid driver’s license for operating company vehicles.
• Ability to lift 50 lbs.
• Complete all required training and certifications within 60 days of start date.
• Adhere to company appearance guidelines.

Skills

• Audiovisual equipment operation
• Troubleshooting
• Customer service
• Communication
• Technical problem solving
• Up-selling
• Documentation and order entry

Work Type

• Onsite
• Irregular hours
• On-call status

Experience Level

• 1 year of customer service or hospitality experience preferred
• 1 year of audio-visual experience or equivalent in an educational environment preferred

Education Level

• High School Diploma required
• Associate’s degree preferred