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About the Role

Play an integral part in the planning and preparation of amazing events, responsible for delivery and setup from small meetings to large-scale productions in some of the UK's best venues and hotels.

Responsibilities

• Serve as the main point of contact for clients, ensuring customer expectations and requirements are fulfilled.
• Prepare, rig, and de-rig equipment with technicians prior to events and be available on-site for ad hoc technical issues.
• Pro-actively contact clients to develop sales potential, interpret technical solutions, and arrange meetings to establish requirements.
• Build and maintain a portfolio of standard set designs/visuals to help clients visualize room possibilities.
• Maximize sales potential by up-selling services to increase turnover, including production and video editing.
• Participate in capture rate discussions and suggest methods to capture lost business.
• Monitor sales files for upcoming groups and ensure sales processes are followed.
• Foster good relations with sales team members to maximize new leads and educate the team on services.
• Develop a client database, correspond with clients post-event to pursue future business, and gather feedback.
• Ensure all areas of responsibility are within budget parameters and negotiate preferential rates.
• Utilize in-house services before outsourcing crew and equipment.
• Be aware of turnover targets and actively strive to increase revenue.
• Develop sales and marketing literature specific to the hotel/venue in conjunction with the hotel team/Sales & Marketing in London.
• Report to the hotel/venue and attend weekly staff meetings to ensure communication.
• Cultivate good relations with all hotel/venue staff, including sales, banqueting, and front of house teams.
• Create development plans with hotel teams to improve service levels and address customer concerns.
• Foster good relations with the London team and all sites to ensure back-up support.
• Attend regular meetings with the London office to ensure delegated duties are carried out effectively and efficiently.
• Create and standardize information systems for the London office to view equipment movements, requirements, quotations, and turnover reporting.
• Develop dry hire shows and large-scale events, including involvement in the tender process and pre-production.
• Build long-term customer loyalty by converting one-off events to established client accounts.
• Monitor competitor activity and approach clients for future activity.
• Delegate technical responsibility to on-site technicians, ensuring duties are met within deadlines.
• Ensure efficient use of technician time by managing shifts and offering resources to sister hotels.

Requirements

• High School Diploma, Mathematics and English GCSE or equivalent is preferred.
• Strong AV / live events experience would be preferred.
• Previous experience within the Service and Hospitality industry would be preferable.
• Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.

Location

• Uxbridge
• London

Work Type

• Full-time

Education Level

• High School Diploma
• Mathematics and English GCSE or equivalent

Salary/Compensations

• £35,000 to £38,000

Benefits

• Private Healthcare after 12 months of service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

About the Company

• Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging.
• Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.