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About the Role

Lead the end-to-end product life cycle for identity capabilities that protect customer identity and demographic information. Act as the voice of the customer, translate needs into clear outcomes, and partner across teams to deliver scalable, resilient, and stable products. Use data and customer feedback to continuously improve product performance and customer experience.

Responsibilities

• Define and evolve product strategy and vision that delivers clear customer value
• Lead customer discovery and market research to identify problems and validate solutions
• Translate customer needs into a prioritized roadmap with measurable outcomes
• Own and maintain a product backlog aligned to strategy, value, and delivery goals
• Set and track Objectives and Key Results to drive product outcomes and transparency
• Write clear requirements and acceptance criteria to enable high-quality delivery
• Partner with design and engineering to deliver intuitive, reliable end-to-end experiences
• Lead product launches, readiness activities, and post-launch measurement and iteration
• Use data analytics to monitor performance, identify insights, and inform decisions
• Collaborate with cross-functional stakeholders to align priorities and resolve trade-offs
• Promote scalability, resiliency, and stability through disciplined product decisions

Requirements

• 3+ years of experience in product management or a relevant domain area
• Proven ability to lead product life cycle activities including discovery, ideation, development, requirements definition, and value management
• Knowledge of product development practices, user-centered design, and data analytics
• Experience conducting customer research and translating insights into product decisions
• Ability to define measurable outcomes and use data to adjust priorities and approach
• Strong written and verbal communication skills, with the ability to influence across teams
• Applicants must be authorized to work for any employer in the US.
• Not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time.

Skills

• Product management
• Product life cycle
• Customer discovery
• Market research
• Roadmap development
• Product backlog management
• Objectives and Key Results (OKR)
• Requirements definition
• User-centered design
• Data analytics
• Customer research
• Product strategy
• Product vision
• Product launches
• Cross-functional collaboration
• Scalability
• Resiliency
• Stability
• Identity protection
• Sensitive customer information handling
• Product experimentation
• Iterative delivery
• Stakeholder management
• Customer focus

Location

• Onsite requirements will be confirmed during the interview process.

Work Type

• Work schedule will be confirmed during the interview process.

Experience Level

• Senior Associate
• 3+ years of experience

Salary/Compensations

• Base salary determined based on the role, experience, skill set and location.
• Additional details about total compensation will be provided during the hiring process.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

About the Company

• Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
• Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
• We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
• Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
• We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Equal Opportunity

• We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
• We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
• We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
• Equal Opportunity Employer/Disability/Veterans