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About the Role

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting.

Responsibilities

• Greets patients and other visitors promptly and professionally
• Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
• Identifies emergency situations and takes appropriate actions
• Forwards calls, faxes or other incoming correspondence to appropriate team member
• Accurately enters and verifies patient demographics and insurance information/coverage
• Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule
• Collects Co-pays, co-insurance and self-pay balances at time of visit
• Offers patients sliding fee program
• Checks patients out, including scheduling follow-up appointments and processing referrals
• Reconciles payment batch amounts on a daily basis
• Performs all procedures in opening and closing departments
• Provides highest level of customer service in all interactions
• Protects the confidentiality of patient’s electronic medical record
• Ensures timely response to inquiries from insurance companies
• Attends all expected training and meetings
• Assists Patient Services Leader with training of other Patient Services staff
• Classifies and barcodes hard copy documents for electronic medical records
• Reviews and follows policies and legal requirements prior to releasing copies of medical records
• Other duties as assigned

Requirements

• Minimum of one-year work experience in a medical office setting or equivalent training/education required
• Demonstrated ability to manage multiple tasks and prioritize workload
• Experience working with a diverse population required
• Experience with Microsoft Office required

Skills

• Computer training preferred
• Medical terminology training preferred
• Experience with EMR a plus
• Knowledge of billing a plus
• Excellent customer service skills required
• Excellent communication skills required

Work Type

• Up to 19.75 hours per week
• Minimum of 16 hours per month

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $19.77/hour