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About the Role

As the Change, Comms and Training Lead for the Buyer Experience (Lead to Cash) Workstream of our OneInforma programme, you will develop and execute a comprehensive change management strategy that ensures successful adoption of new processes, systems, and ways of working across the Buying Experience value stream, focusing on the people side of a transformation programme across multiple businesses, ensuring successful adoption, minimising resistance, and embedding new ways of working.

Responsibilities

Own and execute the change strategy, developing comprehensive change vision, strategy, and governance framework aligned with business objectives
Conduct cultural assessments, tailor change approaches to organizational context, partner with Business Readiness on workforce implications, and embedding new ways of working into BAU operations
Execute comprehensive stakeholder engagement strategies, lead detailed impact analysis at role and process levels, and ensure consistent multi-channel communications
Provide strategic direction on training priorities and delivery, conduct readiness assessments, define go/no-go frameworks, and coordinate readiness activities across workstreams
Define benefits frameworks, design adoption measurement approaches, monitor engagement throughout programme lifecycle, and integrate new ways of working into performance management
Design integrated governance structures with decision rights and escalation paths, define success metrics, advise leadership on progress and risks, and manage critical escalations
Assess change maturity, deliver change leadership development programmes, coach senior managers, and develop reusable change tools and playbooks to build organisational change capability
Establish Change Champion Network, facilitate change community of practice, and build organizational change muscle through internal practitioner development
Align change initiatives with other programmes, manage interdependencies, execute formal transition to BAU with knowledge transfer, and establish continuous improvement culture

Requirements

Previous experience in Salesforce and Lead-to-Cash change and transformation programmes
Ability to develop and execute comprehensive change management strategies aligned with business objectives, including vision setting, governance frameworks, and success metrics that link change activities to measurable business outcomes
Expertise in building senior relationships, facilitating leadership alignment, navigating organizational politics, and securing visible executive sponsorship while managing resistance at senior levels
Capability to assess organizational readiness, understand cultural dynamics, tailor change approaches to fit context, and ensure sustainability by embedding new ways of working into BAU operations
Proficiency in defining benefits frameworks, measuring adoption through multiple metrics, conducting post-implementation reviews, and integrating new behaviours into performance management systems
Competence in designing integrated governance structures, defining decision rights, managing escalations, and advising leadership on change progress, risks, and strategic trade-offs
Skilled in developing and executing engagement strategies across diverse groups (executives, managers, frontline employees) with comprehensive impact analysis
Ability to oversee multi-channel communications ensuring consistent messaging and two-way dialogue, while providing strategic direction on training priorities and delivery approaches
Expertise in assessing change maturity, coaching leaders, developing change champion networks, and building sustainable organizational change capability through tools, frameworks, and communities of practice
Competence in aligning change initiatives with other transformation programmes, managing interdependencies, avoiding change fatigue, and coordinating readiness activities across workstreams
Capability to lead and develop change teams (Change Managers, Training Lead, Communications Lead, Business Readiness Managers, Champions) through strategic direction, coaching, and performance management
Expertise in Lead-to-Order, Quote-to-Cash, or similar end-to-end business processes
Experience with CRM and Order Management systems (e.g., Salesforce Sales Cloud, Revenue Cloud)

Skills

Salesforce
Lead-to-Cash
Change Management
Transformation Programmes
Stakeholder Engagement
Impact Analysis
Communications
Training
Readiness Assessments
Benefits Frameworks
Adoption Measurement
Governance Structures
Risk Management
Change Maturity Assessment
Leadership Development
Change Champion Networks
CRM
Order Management Systems

Location

5 Howick Place

Work Type

In-person
Remote
Hybrid

Experience Level

Senior

Benefits

Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
Broader impact: take up to four days per year to volunteer, with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning
Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
A flexible range of personal benefits to choose from, plus company funded private medical cover
A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
Recognition for great work, with global awards and kudos programmes
As an international company, the chance to collaborate with teams around the world

About the Company

Informa is an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.
Home to over 14,000 colleagues across 30 countries and a member of the UK’s FTSE 100 group of leading public companies.
Named one of Britain's Most Admired Companies.
In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams across tech, finance, legal, corporate development, HR, communications, operations and many other areas.
We work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Equal Opportunity

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed.
As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer.
This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.