Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As Deployment Architect for the Buyer Experience (Lead to Cash) Workstream of our OneInforma programme, your role is to design a strategy and framework that enables scalable and repeatable deployment of the Buying Experience solution to various businesses. This includes managing readiness assessments, localization changes, change management, testing, and go-live activities, requiring deep technical expertise, strategic thinking, and experience with complex transformations.

Responsibilities

Ownership of the overall strategy including phasing, sequencing, and deployment models
Determine the optimal rollout sequence across businesses based on complexity, dependencies, and risk
Create decision frameworks for standardisation vs. customisation approaches
Define configuration management strategies to handle business-specific variations
Design rollback and contingency strategies for each rollout phase
Quantify resource demands and timings to inform execution planning
Formalise an appropriate governance approach and decision-making processes
Ensure compliance with organisational policies and regulatory requirements
Establish testing strategies including UAT, integration, and performance testing
Continuously review performance and refine framework to improve performance, reliability and quality

Requirements

Previous experience in Salesforce and Lead-to-Cash change and transformation programmes
Extensive Business Readiness experience, defining strategy centrally while directing divisional BR teams to execute locally
Experience in multinational organisations, navigating global scale and fragmented structures effectively
Appreciation of the events business model, including cyclical rhythms and physical on-site operations
Deep commercial empathy for sales teams, understanding income-at-risk dynamics and event-led customer engagement
Background in or close partnership with B2B sales to reduce buying friction
Strong influencer who holds stakeholders accountable to deadlines with constructive, positive challenge
Quickly builds trust-based relationships across diverse stakeholder groups- seen as reliable and decisive
Executive presence and gravitas, adept at managing upwards and laterally without formal authority
High emotional intelligence and excellent listener- communicates with clarity and empathy
Proactive risk sensing, anticipating issues before they surface and mitigates early
Skilled peacekeeper who maintains healthy, constructive tension to drive outcomes
Enablement mindset, removing blockers and empowers teams rather than acting as a gatekeeper
Proven delivery across large, complex, multi-division programmes in matrixed environments
Strong change management capability, closing the loop between readiness insights and change execution
Expertise in Lead-to-Order, Quote-to-Cash, or similar end-to-end business processes
Experience with CRM and Order Management systems (e.g., Salesforce Sales Cloud, Revenue Cloud)

Skills

Salesforce
Lead-to-Cash
Business Readiness
Change Management
CRM
Order Management Systems

Location

5 Howick Place

Work Type

Hybrid
Remote

Experience Level

Lead
Senior

Benefits

In-person and online social events
Walk the World charity day
Active diversity and inclusion networks
Up to four days per year to volunteer
Charity match funding
Bespoke training and learning
Mentoring platforms
On-demand access to thousands of courses on LinkedIn Learning
Internal job moves encouraged and supported
25 days annual leave, rising to 27 days after two years
Birthday leave day
Up to four weeks per year to work from (almost!) anywhere
Flexible range of personal benefits
Company-funded private medical cover
ShareMatch scheme with free matching shares
EAP assistance
Mental health first aiders
Healthy living subsidy
Access to health apps
Global awards and kudos programmes
Chance to collaborate with teams around the world

About the Company

Informa connects specialists with knowledge, helping them learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.
Home to over 14,000 colleagues across 30 countries.
Member of the UK’s FTSE 100 group of leading public companies.
Named one of Britain's Most Admired Companies.
Global Support provides expert guidance and hands-on support to the Informa Group and Informa’s many business teams across tech, finance, legal, corporate development, HR, communications, operations and many other areas.
Work collaboratively and flexibly to help brands serve customers and help the company succeed.

Equal Opportunity

Informa champions energy and ambition and looks for colleagues who will roll their sleeves up, join in and help make things happen.
Requests for reasonable adjustments or accommodations to assist participation in the hiring process and/or in the advertised position will be reviewed and considered in confidence.
Inclusive experiences and environments where all perspectives and backgrounds are welcomed.
Formally an Equal Opportunities Employer.
Decisions based on relevant qualifications and merit.
Does not discriminate on the basis of key characteristics and statuses, including all of those protected by law.