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About the Role

As a Crisis Coordinator, you will develop, maintain, and facilitate outreach and client engagement activities to support advocacy and linkage to BHSN and community services.

Responsibilities

• Assist crisis team to perform outreach to clients, established and referred to support engagement and bridge the time between scheduling/discharge and appointment date.
• Supports crisis team with available resources both internal and external to ensure engagement and remove barriers, triaging incoming calls, follow up calls, and on call support.
• Alters processes as necessary for optimized efficiency and results of providing crisis intervention, tracking, and reporting.
• Links clients to appropriate community resources such as mental health providers, primary care physicians, and supportive services, including coordinating services between internal BHSN programs including but not limited to; PROS and Adult Clinic.
• Coordinates outreach activities with MHU discharges, with client contact and serving as liaison to MHU – CVPH and other higher levels of care.
• Initiates interventions to address challenges related to the social determinants of health.
• Participates in various meetings, both internal and with referral sources.
• Provides follow up and outreach to missed client appointments, intakes, identifies barriers to services and coordinates with supportive resources.
• Documents services in their entirety within a timely manner in accordance with regulatory bodies and organizational policies/procedures including collecting insurance, demographics, social determinants of health, etc.
• Maintains client confidentiality and confidential health information.
• Addresses quality outcome measures by utilizing the agency’s electronic health record and electronic databases, such as, but not limited to PSYCKES, and improves team actions as necessary to improve quality outcome measures.
• Support Crisis Director / Manager with admin tasks to ensure productivity and effective utilization of crisis services.
• Other duties as assigned.

Requirements

• Ability to successfully lead a diverse team and improve client health outcomes.
• Strong engagement skills as well as written and verbal communication abilities required.
• Easily builds strong rapport with others, based on trust, compassion, and awareness of professional boundaries.
• Valid NYS driver’s license with driving record acceptable to BHSN insurance carrier and reliable transportation for local travel required.
• Ability to be on call as required.

Skills

• Written communication
• Verbal communication
• Engagement skills
• Rapport building
• Trust
• Compassion
• Professional boundaries awareness
• Driving
• Transportation

Location

• Local travel

Work Type

• Full-time

Experience Level

• At least one year of prior experience in the mental health field strongly preferred

Education Level

• High school diploma or equivalent required
• Bachelor’s degree preferred

Benefits

• Generous time off (with no wait time for accruals)
• Health, vision, and dental coverage (at a low-cost to you)
• Retirement savings plans
• Opportunities for advancement and growth within BHSN
• Mentorship and training programs
• Minimum 10 paid BHSN holidays off annually

About the Company

• BHSN, one of the fastest growing organizations providing whole person care in the region, is in search of passionate individuals to join our rapidly growing team!

Equal Opportunity

• BHSN is an Equal Opportunity Employer and champions Diversity, Equity, and Inclusion across all levels of the organization.
• We are committed to ensuring every team member can be their authentic self and thrive both personally and professionally.
• We consider all qualified applicants without regard to race (including traits historically associated with race such as hair texture and protective hairstyles), ethnicity, color, creed, national origin, gender identity or expression, sexual orientation, age, disability, marital or familial status, military or veteran status, genetic predisposition or carrier status, arrest or conviction record, domestic violence survivor status, reproductive health decisions, citizenship or immigration status, or any other factor protected by law.