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About the Role

This role is responsible for developing programs and processes to address Stripe's card network changes and their implications for both Stripe and its users. It is crucial for ensuring awareness of card network announcements, enhancing strategic positioning, and driving operational efficiency in response to changes. This is an opportunity to build a function from the ground up and formulate strategies aligned with the best interests of Stripe and its users.

Responsibilities

Implement a release management process for Stripe in accordance with Card Network mandates, advising cross-functional partners on impacts, changes, and timelines.
Conduct comprehensive analyses of how card network mandates affect existing processes and services.
Review, analyze, and assess biannual card network releases to identify key initiatives impacting Stripe’s business.
Collaborate cross-functionally to ensure visibility and prioritization of key initiatives.
Facilitate communication between engineering teams and card networks' Technical Partner Managers (TPaMs) for clarifications and negotiations.
Establish a framework and process for monitoring compliance with card network requirements and internal policies.
Ensure regular audits and assessments are conducted to identify gaps and drive continuous improvement.
Create and implement comprehensive metrics and JIRA dashboards to monitor, review, and analyze mandates.
Update and refine dashboards to reflect current business priorities and challenges.
Oversee the network mandate intake process, ensuring timely review, assessment, and prioritization.
Lead the proactive management of waiver requests, liaising between compliance and operational teams.
Actively engage with external network partners by participating in councils, forums, and strategic meetings.
Establish and nurture relationships with external partners for mutual understanding.
Serve as a dedicated advocate for Stripe within the card network ecosystem.

Requirements

5+ years of experience in the payments industry, with significant expertise in working with card networks and understanding card network rules and compliance activities.
In-depth understanding of acquiring platforms and systems, and their interactions with card network products and processes.
Proficient in navigating and using JIRA for project management and tracking.
Familiarity with card network portals for managing and monitoring compliance activities.
Comfortable utilizing Google Workspace tools (Sheets, Docs, Slides) for collaboration and documentation.
Proven track record of effectively collaborating with product and engineering teams to develop new processes and strategies.
Strong program and project management abilities, with the capacity to engage and influence stakeholders outside of direct control.
Excellent written and verbal communication skills to effectively engage with internal and external partners and drive change.
Ability to thrive with minimal guidance, navigating uncertainty and ambiguity while shaping a new program and function.
Strategic thinker adept at identifying cross-functional issues, providing innovative solutions, and communicating implications across processes, systems, and teams.

Skills

JIRA
Google Workspace
Card network rules
Compliance activities
Acquiring platforms
Program management
Project management
Stakeholder engagement
Communication

Location

Remote

Work Type

Full-time

Experience Level

5+ years

Education Level

Bachelor's degree in a relevant field (e.g., Finance, Technology) is preferred

About the Company

Stripe is a financial infrastructure platform for businesses.
Millions of companies use Stripe to accept payments, grow revenue, and accelerate new business opportunities.
Stripe's mission is to increase the GDP of the internet.