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About the Role

Villa Roma Resort & Conference Center seeks a skilled and customer-focused Barista to join our Food & Beverage team. The successful candidate will be responsible for preparing high-quality coffee beverages, light food items, and providing exceptional guest service that aligns with our commitment to creating memorable experiences for our resort guests and conference attendees.

Responsibilities

• Prepare and serve espresso-based beverages including cappuccinos, lattes, macchiatos, and specialty coffee drinks
• Operate espresso machines, grinders, and other coffee equipment safely and efficiently
• Maintain knowledge of coffee origins, brewing methods, and flavor profiles
• Prepare tea, hot chocolate, and other non-coffee beverages
• Ensure consistent quality and presentation of all beverages served
• Prepare light food items including pastries, sandwiches, salads, and grab-and-go items
• Follow food safety and sanitation guidelines in accordance with health department regulations
• Maintain proper food storage and rotation procedures
• Assist with inventory management of food and beverage supplies
• Ensure fresh and appealing display of food items
• Greet each guest with a warm welcome in accordance with Villa Roma's Six Points of Service Excellence
• Take orders accurately and efficiently using point-of-sale systems
• Provide knowledgeable recommendations about menu items and beverages
• Handle guest complaints or concerns professionally and escalate when appropriate
• Process cash, credit card, and room charge transactions accurately
• Maintain cleanliness and organization of work areas, equipment, and seating areas
• Perform opening and closing duties as assigned
• Restock supplies and notify management of inventory needs
• Follow all Villa Roma policies and procedures
• Participate in team meetings and training sessions as required

Requirements

• High school diploma or equivalent
• Previous barista or coffee shop experience preferred
• Basic food handling knowledge and willingness to obtain food safety certification
• Strong customer service skills with a positive, professional attitude
• Ability to work in a fast-paced environment while maintaining quality standards
• Excellent communication skills and ability to work effectively as part of a team
• Flexibility to work various shifts including weekends and holidays
• Experience with espresso machine operation and latte art
• Previous experience in hospitality or resort environment
• Food service or restaurant experience
• Knowledge of specialty coffee and tea varieties
• Bilingual skills (English/Spanish) preferred but not required
• Ability to stand for extended periods (up to 8 hours)
• Ability to lift and carry up to 25 pounds
• Manual dexterity required for operating equipment and handling small items
• Ability to work in varying temperatures and humidity levels
• Exposure to hot liquids and equipment

Skills

• Customer service
• Coffee and beverage preparation
• Food preparation
• Point-of-sale systems operation
• Communication
• Teamwork
• Latte art
• Food safety
• Inventory management

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry Level
• Some experience preferred

Education Level

• High school diploma or equivalent

Benefits

• Health insurance available after 90-day waiting period
• 401(k) retirement plan
• Paid time off in accordance with company policy
• Employee discounts on resort amenities
• Training and professional development opportunities

About the Company

• Villa Roma Resort & Conference Center is committed to providing exceptional guest experiences through teamwork, professionalism, and genuine care.
• We foster an environment of respect, integrity, and continuous learning.
• All team members are expected to embody our core values and contribute to a positive workplace culture.

Equal Opportunity

• Villa Roma Resort & Conference Center is an Equal Opportunity Employer committed to workplace diversity and inclusion.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.