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About the Role
Villa Roma Resort & Conference Center seeks a skilled and customer-focused Barista to join our Food & Beverage team. The successful candidate will be responsible for preparing high-quality coffee beverages, light food items, and providing exceptional guest service that aligns with our commitment to creating memorable experiences for our resort guests and conference attendees.
Responsibilities
- Prepare and serve espresso-based beverages including cappuccinos, lattes, macchiatos, and specialty coffee drinks
- Operate espresso machines, grinders, and other coffee equipment safely and efficiently
- Maintain knowledge of coffee origins, brewing methods, and flavor profiles
- Prepare tea, hot chocolate, and other non-coffee beverages
- Ensure consistent quality and presentation of all beverages served
- Prepare light food items including pastries, sandwiches, salads, and grab-and-go items
- Follow food safety and sanitation guidelines in accordance with health department regulations
- Maintain proper food storage and rotation procedures
- Assist with inventory management of food and beverage supplies
- Ensure fresh and appealing display of food items
- Greet each guest with a warm welcome in accordance with Villa Roma's Six Points of Service Excellence
- Take orders accurately and efficiently using point-of-sale systems
- Provide knowledgeable recommendations about menu items and beverages
- Handle guest complaints or concerns professionally and escalate when appropriate
- Process cash, credit card, and room charge transactions accurately
- Maintain cleanliness and organization of work areas, equipment, and seating areas
- Perform opening and closing duties as assigned
- Restock supplies and notify management of inventory needs
- Follow all Villa Roma policies and procedures
- Participate in team meetings and training sessions as required
Requirements
- High school diploma or equivalent
- Previous barista or coffee shop experience preferred
- Basic food handling knowledge and willingness to obtain food safety certification
- Strong customer service skills with a positive, professional attitude
- Ability to work in a fast-paced environment while maintaining quality standards
- Excellent communication skills and ability to work effectively as part of a team
- Flexibility to work various shifts including weekends and holidays
- Experience with espresso machine operation and latte art
- Previous experience in hospitality or resort environment
- Food service or restaurant experience
- Knowledge of specialty coffee and tea varieties
- Bilingual skills (English/Spanish) preferred but not required
- Ability to stand for extended periods (up to 8 hours)
- Ability to lift and carry up to 25 pounds
- Manual dexterity required for operating equipment and handling small items
- Ability to work in varying temperatures and humidity levels
- Exposure to hot liquids and equipment
Skills
- Customer service
- Coffee and beverage preparation
- Food preparation
- Point-of-sale systems operation
- Communication
- Teamwork
- Latte art
- Food safety
- Inventory management
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
- Some experience preferred
Education Level
- High school diploma or equivalent
Benefits
- Health insurance available after 90-day waiting period
- 401(k) retirement plan
- Paid time off in accordance with company policy
- Employee discounts on resort amenities
- Training and professional development opportunities
About the Company
- Villa Roma Resort & Conference Center is committed to providing exceptional guest experiences through teamwork, professionalism, and genuine care.
- We foster an environment of respect, integrity, and continuous learning.
- All team members are expected to embody our core values and contribute to a positive workplace culture.
Equal Opportunity
- Villa Roma Resort & Conference Center is an Equal Opportunity Employer committed to workplace diversity and inclusion.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.