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About the Role

This is a high-visibility leadership role designed for a "go-getter" who thrives on driving sales, coaching a high-performing team, and ensuring every guest leaves feeling more confident. This is a high-level development role on our leadership track, offering a career path from Sales Associate to Center Manager and beyond.

Responsibilities

• Kickoff & Connection: Start the day huddling with the team to share goals and get everyone hyped for a successful day.
• The Visual Standard: Ensure the center is pristine, the retail wall is stocked, and the environment is inviting.
• Coaching in the Moment: Provide real-time "micro-coaching" to help Guest Service Associates and Wax Specialists smash sales goals and master product knowledge.
• Creating Guests for Life: Step in to handle guest inquiries with grace, turning every transaction into a memorable brand moment.
• Driving the Numbers: Monitor KPIs and pivot strategies to push the team toward record-breaking results.
• Talent Development: Spend 1-on-1 time mentoring associates on their career paths and communication skills.
• Strategic Partnership: Partner with the Center Manager to brainstorm local marketing ideas and interview future "Culture Warriors."

Requirements

• Minimum of 2 years’ experience in a multi-service or specialty store environment.
• Previous management or leadership experience in a professional setting is required.
• A genuine desire to be an EWC Brand Culture Warrior and drive team development within a growing franchise.
• Strong background in operations and customer service.
• Comfortable with technology (Excel/Word).

Skills

• Sales
• Coaching
• Customer Service
• Leadership
• Communication
• Operations
• Retail Management
• Service Management

Location

• U.S.

Work Type

• Full-time
• Flexible schedule including mornings, evenings, and weekends

Experience Level

• Minimum of 2 years of experience in retail or service management
• Previous management or leadership experience

About the Company

• European Wax Center®, a leading beauty lifestyle brand founded in 2004, offers guests a full suite of waxing services and a proprietary line of beauty products.
• Focused on our vision of Revealing Beautiful Skin®, we provide a modern, luxurious experience across more than 1,000 centers in the U.S.
• We pride ourselves on our unique "Waxing for All" business model and our famous "First Wax Free" offer.
• UPMA Group is a long-time franchise partner of European Wax Center.
• We believe that every guest deserves to Walk In and Strut Out.
• Beyond the guest experience, we are committed to our associates.
• We believe everyone in our community should have the opportunity to thrive, build wealth, and grow.
• We aren't just a job; we are a career path.
• We’re growing, glowing, and thriving—all we’re missing is you!

Equal Opportunity

• European Wax Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.