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About the Role

The Collections Specialist manages the firm’s accounts receivable portfolio by partnering with attorneys, clients, and Finance personnel to facilitate timely collections. This role acts as a trusted advisor on collection strategies while maintaining positive client relationships and ensuring policy compliance.

Responsibilities

• Manage an assigned portfolio of attorney and client accounts to reduce aged receivables and improve performance.
• Partner with attorneys and practice group leaders to develop and execute collection strategies.
• Review and analyze aging reports to identify delinquent accounts, trends, and risks.
• Contact clients regarding outstanding invoices via professional written and verbal communication.
• Research and resolve billing discrepancies, payment disputes, and unapplied cash.
• Document collection activities and account status in the financial management system.
• Monitor payment arrangements and follow up on commitments.
• Coordinate with Billing, Accounts Receivable, and Client Accounting teams to resolve payment delays.
• Prepare collection reports, aging summaries, and portfolio analyses for monthly meetings.
• Recommend accounts for escalation, payment plans, write-offs, or outside collection agencies.
• Support month-end and year-end reporting and collection initiatives.
• Ensure compliance with client billing guidelines and firm policies.
• Identify opportunities to improve collection processes and operational efficiency.
• Maintain strict confidentiality regarding client financial information.

Requirements

• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent experience.
• 3-5+ years of collections or accounts receivable experience, preferably in a law firm or professional services environment.
• Experience managing high-volume portfolios and working with professionals or partners.
• Strong knowledge of legal billing practices and collection best practices.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Experience with financial management systems such as Aderant Expert or similar software.
• Ability to travel 5-10% domestically by ground or air.

Skills

• Negotiation
• Customer service
• Conflict resolution
• Analytical skills
• Organizational skills
• Written and verbal communication

Work Type

• Hybrid
• Full-Time
• Non-Exempt

Experience Level

• 3-5+ years

Education Level

• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or related field

Salary/Compensations

• $30.00 - $35.00 per hour

About the Company

• Kahana Feld

Equal Opportunity

• Kahana Feld provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.