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About the Role

This role supports and strengthens ING's broker network by ensuring compliance, governance, and partner engagement. It combines relationship management with risk and compliance expertise to build trusted partnerships, manage accreditation, mitigate risk, and improve the broker experience.

Responsibilities

Manage the onboarding, accreditation, review and offboarding of broker and aggregator partners.
Build and maintain trusted relationships with broker businesses, compliance teams and key industry stakeholders.
Monitor compliance obligations, identify emerging risks and support the resolution of compliance, conduct and operational issues.
Manage partner agreements, contractual documentation and governance requirements to ensure ongoing regulatory alignment.
Drive process improvements and initiatives that enhance broker experience, strengthen controls and deliver better business outcomes.

Requirements

Experience within banking, financial services, lending, broker distribution, risk or compliance environments.
Proven understanding of regulatory, compliance and governance frameworks, with the ability to apply them pragmatically.
Exceptional stakeholder management skills with the confidence to influence, challenge and build credibility across all levels.
Proven ability to balance commercial objectives with risk management and customer outcomes.
Highly organised and detail-oriented, with exceptional problem-solving skills and the ability to manage competing priorities in a fast-paced environment.

Benefits

Discounted ING Health Insurance.
An additional Rest Day to support your wellbeing.
An IMPACT Day to volunteer on approved sustainability activity

About the Company

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support.
Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated.
We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise.
As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box.
So, if you’re interested but don’t meet all the criteria, we encourage you to apply.
We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong.
We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply.

Equal Opportunity

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box.
So, if you’re interested but don’t meet all the criteria, we encourage you to apply.
We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong.
We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply.