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About the Role
MCAN is seeking a detailed-oriented individual with a passion for mortgage administration and relationship-building to join the Residential Lending team as a Mortgage Fulfillment Officer. This is a 6-month contractual role focused on reviewing mortgage documentation prior to funding.
Responsibilities
- Provide a high level of efficient, professional, and courteous service to MCAN’s customers and Brokers.
- Build strong internal working relationships.
- Follow up with mortgage brokers/customers for outstanding documents.
- Ensure each document is reviewed, complete and accurate.
- Meet and maintain a set compliance ratio on monthly audits.
- Complete all paperwork, compliance, customer service and follow-up tasks in a timely manner.
- Send completed file to Quality Control and our Closing Officer, on time, for funding.
Requirements
- 2-3 years working in mortgage administration.
- Ability to manage risk and compliance and demonstrate the highest standards of integrity and ethical conduct in accordance with MCAN’s policies, guidelines and directions.
- Strong interpersonal and communication skills.
- Work well in a team and have confidence dealing with people and addressing issues.
- Sound problem-solving skills.
- Concise attention to detail and the tenacity to complete the task properly.
Skills
- Mortgage administration
- Relationship-building
- Interpersonal skills
- Communication skills
- Teamwork
- Problem-solving
- Attention to detail
Location
- Hybrid
Work Type
- Contractual
- Hybrid
Experience Level
- 2-3 years
Education Level
- Bachelor's degree in business, finance or related field.
Benefits
- Accommodation provided throughout the job application and interview process to the point of undue hardship.
About the Company
- MCAN is a company that prides itself on its team, customer experience, and building lasting relationships.
- MCAN fosters a culture rooted in customer-centricity and genuine collaboration, creating an empowering workplace.
- MCAN has been recognized as one of Canada’s Best Workplaces™ and Great Place to Work® certified since 2021.
- MCAN has received national recognition for creating an exceptional employee experience, including awards for Best Workplaces™ for Women and Best Workplaces™ in Financial Services & Insurance.
- MCAN has been honored as one of Canada's Top Small and Medium Employers and recognized for having one of Canada’s Most Admired™ Corporate Cultures.
Equal Opportunity
- We are dedicated to building an organization that reflects the diversity of our clients and the communities we serve across Canada.
- Our recruitment process incorporates Artificial Intelligence (AI) while ensuring every stage is guided by our recruitment team for thoughtful and fair decision making.
- MCAN is committed to providing accommodation to applicants throughout the job application and interview process to the point of undue hardship.