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About the Role

The Coordinator, Pharmacy Services supports the Pharmacy Services team by providing exemplary Member customer service, vendor relations, contract management, and issue resolution. This role is crucial for supporting all elements of the sourcing initiative process and ensuring the smooth execution and maintenance of pharmacy contracts.

Responsibilities

• Provide accurate, timely, and professional response to Member inquiries and manage Member issues within the RPhT scope of practice.
• Provide peer-to-peer support and manage relationships with assigned Members of the PBSC.
• Participate in activities of the PBSC, as assigned.
• Assist with preparation and participate at Pharmacy Functional Advisory Committee or Subcommittee meetings and post-meeting follow-up/actions.
• Act as a moderator for the Pharmacy Member discussion forum.
• Host Pharmacy Member Portal Orientation and manage Member requests for assistance with the Member Portal or other electronic Member tools.
• Participate in Member Opportunity Report delivery meetings.
• Participate in the dedicated Pharmacy new Member on-boarding team or related discrete tasks.
• Participate in Sourcing Initiative teams for the planning and execution of assigned Sourcing Initiatives.
• Coordinate and participate in the creation of resulting new contracts in the computer system, including data integrity activities, contract documentation, validation, and management of executed contracts.
• Perform ongoing maintenance of assigned contracts in the computer system, including data integrity activities, documentation, validation, and management of executed amendments.
• Perform designated activities associated with Option Periods and Member Contract Exclusion requests.
• Provide accurate, timely, professional response to vendor inquiries within the RPhT scope of practice and participate in meetings with assigned vendors.
• Provide support to MitigAID Supply Disruption program, including research of alternates and monitoring drug shortages.
• Participate in marketplace surveillance activities to identify changes impacting existing contracts and new contracting opportunities.
• Participate on various drug supply calls.
• Monitor and manage pharmacy-related product articles/bulletins and action appropriately within the RPhT scope of practice.
• Participate in Business Development activities including vendor meetings.
• Participate in the research and cleaning of Pharmacy Member received purchase data.
• Attend and contribute to applicable internal meetings.
• Assist with development/maintenance of Coordinator, Pharmacy Services system and process documentation, and training tools.
• Contribute to a positive office environment within the team and organization.
• Provide additional support as required to staff and Members.
• Participate in the orientation of new Coordinators, Pharmacy Services, new staff, Members, and vendors.
• Liaise with other departments for ongoing revisions, development, implementation, and enhancement opportunities.
• Communicate user account administration requirements and development/maintenance of group distribution lists.

Requirements

• Registered Pharmacy Technician (RPhT) with Ontario College of Pharmacists.
• Demonstrated proficiency using Excel at an intermediate level.
• Proficient written and oral communication skills.
• Ability to work in-office (on-site) a minimum of 3 days per week with flexibility of remote work for remaining 2 days per week.
• Experience as a hospital pharmacy technician (preferred).
• Attention to detail and high level of accuracy (preferred).
• Ability to work independently as well as in a cross-functional team environment (preferred).
• Demonstrated ability to build strong collaborative relationships (preferred).
• Ability to balance multiple concurrent priorities (preferred).
• Demonstrated knowledge in all facets of Office suite/electronic communication (preferred).
• Excellent interpersonal skills with a high concentration on Customer Service (preferred).
• Time management and organizational skills (preferred).
• Adaptability and flexibility with a desire to learn (preferred).
• Pharmaceutical contracting/purchasing experience (asset).
• Ability to read, write, and speak French (asset).
• Ability to travel to Mohawk Medbuy offices if required.
• Proof of full COVID-19 vaccination required as a condition of employment.

Skills

• Proficient knowledge of Word and Excel (intermediate level)
• Proficient keyboarding skills
• Proficient in spelling, grammar, and writing
• RPhT pharmaceutical knowledge
• Customer Service
• Interpersonal skills
• Time management
• Organizational skills
• Adaptability
• Flexibility
• Learning agility

Location

• Burlington, ON
• Toronto, ON
• Thunder Bay, ON
• Kingston, ON
• Brantford, ON
• London, ON
• Chatham, ON
• Oakville, ON

Work Type

• Full-time
• Hybrid

Experience Level

• Intermediate

Education Level

• Registered Pharmacy Technician (RPhT)

Salary/Compensations

• $53,736 - $62,980

Benefits

• Comprehensive benefits package
• Healthcare of Ontario Pension Plan (HOOPP)
• Flexible remote work options

About the Company

• Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization supporting hundreds of health care providers across Canada, child welfare agencies, and other public sector organizations.
• MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment), and nutrition solutions.
• Other services include data analytics, in-hospital support, warehousing/logistics, technology, procure-to-pay, and accounts payable.
• MMC has an emerging focus on sustainability and reconciliation with Indigenous Peoples, supporting the creation of a resilient value chain incorporating environmental, social, and governance best practices.
• The organization has offices in Burlington, ON, Toronto, Thunder Bay, Kingston, Brantford, London, and Chatham, and a distribution centre in Oakville.

Equal Opportunity

• Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).