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About the Role

Support new businesses joining Electroverse, guiding them through a smooth, compliant onboarding process as they transition to sustainable EV energy. This role offers an excellent opportunity for someone with great communication skills and a passion for customer service to learn the operational ropes of a high-growth scale-up.

Responsibilities

• Manage and execute the end-to-end process for bringing new business customers onto the Electroverse platform, ensuring a positive and efficient start to their journey.
• Provide responsive, first-line support to new and existing business customers, answering operational queries and ensuring a high-quality service experience.
• Accurately handle administrative tasks related to vetting new business sign-ups and conducting Know Your Business (KYB) checks to maintain compliance standards.
• Maintain accurate records of client information and onboarding progress in CRM systems, assisting with basic reporting on client status.
• Channel customer feedback and common operational issues to the product and tech teams, helping to improve tools and processes for future clients.

Requirements

• A genuine enthusiasm for delivering exceptional customer/client experiences and a passion for driving sustainability and EV adoption.
• Strong written and verbal communication skills, with the ability to clearly explain processes and professionally interact with business contacts.
• A highly organised approach and the ability to manage multiple administrative tasks and customer priorities in a fast-paced environment.
• A meticulous nature and a desire to ensure every step of the process (especially compliance checks) is completed accurately and thoroughly.
• The ability to be resourceful, thrive in an environment where things are constantly improving, and take a proactive approach to problem-solving.
• Prior experience in a customer service, administrative, or operations support role is a strong plus.

Skills

• Customer service
• Communication
• Organization
• Attention to detail
• Adaptability
• Problem-solving

Location

• Remote

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Salary is discussed during the recruitment process and is flexible to match experience.

Benefits

• Octopus Energy Group offers a unique culture with autonomy and opportunities for quick learning and decision-making.
• Recognition for hard work with perks that matter.
• Ranked as the UK's top company to work for and in the top ten of the Sunday Times Best Places to Work 2024.
• Top ten ranking for senior leadership.
• Access to the UK perks hub - Octopus Employee Benefits.

About the Company

• Octopus Electroverse is building the future of EV charging, making it smart and simple.
• It has grown to become one of the largest eMobility players globally with over 1 million connected EV chargers.
• The company has a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS.
• Electroverse is expanding internationally, partnering with automotive and tech companies, and developing new features to create integrated charging experiences.
• The Electroverse team is multifunctional, comprising product, development, commercial, operations, marketing, and partnerships.
• Octopus Energy Group is a unique culture where people learn, decide, and build quicker with autonomy.
• The company has been named the UK's top company to work for and ranked in the top ten in the Sunday Times Best Places to Work 2024.

Equal Opportunity

• As an equal opportunity employer, Octopus does not discriminate on the basis of any protected attribute.
• The company is committed to providing equal opportunities, an inclusive work environment, and fairness for everyone.
• Encourages applications from all candidates, even if they don't meet 100% of the job requirements.
• Seeks genuinely decent, honest, and empathetic individuals.