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About the Role

As the Senior Product Manager of Device Protection, you will support the marketing, sales performance & growth of our programs (Device Care & AppleCare+). You will be integral to driving meaningful bottom line contribution by introducing initiatives and working closely with channels to increase attach rates. Additionally, you will work closely with operations & strategy leads to help plan for the future of Device Protection products.

Responsibilities

Drive Device Protection attach rate and grow the product’s EBITDA contribution, while pursuing a best-in-class enrollment and claim customer experience
Track and present key performance indicators to leadership and stakeholders and ensure we continue to deliver on our financial & attach rate targets
Own the marketing programs & GTM activities to drive adoption of the Device Protection program
Work with Channel Marketing, Corporate Stores, Dealers, Client Experience, Digital, and the Premier Sales Organization teams to support growth and address opportunities
Enhance and communicate the product value proposition for and to various sales channels, business units, and end customers
Work closely with our third party partners & participate in regular business reviews with Vendors to ensure we remain aligned with program objectives

Requirements

A proactive business-owner mentality and can manage initiatives/projects effectively from beginning to end, including funding and timelines, work back schedules and stakeholder governance
Experienced business acumen and an understanding of Profit & Loss levers and key performance measures
Strong problem identification skills and outstanding ability to use analytics to distill insights that allow you to make thoughtful, strategic recommendation
Effective communicator and can tell a compelling story in verbal and written form, including presentations across all levels of the organization
Great people skills and can work collaboratively in large cross-functional teams with team members with diverse backgrounds
Resilient, flexible and adaptable; you appreciate that failure and setbacks are a natural way to learn and grow
Keen ability to influence without authority and to drive action through ambiguity and change
Understand how to build positive, win-win, transparent external partnerships
6+ years experience in product management & wireless industry
Strong understanding of Profit & Loss drivers
Presentation abilities and comfort interacting with all levels of the organization, as well as external business partners
Partner management and negotiation experience is considered an asset
Wireless industry experience is considered and asset
Be performing at standard in your current role for a minimum of 12 months*
Apply by the closing date specified
Meet any minimum requirements or restrictions specified in the job posting
Meet the minimum time requirements in your current job or have approval from your manager to post out*Or in accordance with applicable collective agreement

Skills

Product management
Wireless industry
Profit & Loss drivers
Presentation abilities
Partner management
Negotiation

Location

TELUS

Work Type

Full-time

Experience Level

Senior
6+ years

Education Level

Bachelor's degree
MBA

About the Company

The Device Protection, Repair & Support team puts the customer at the forefront of our design and decision-making processes, ensuring customers have options and journeys that meet their collective needs throughout their lifecycle as a TELUS customer.