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About the Role

We are seeking an experienced Business Analyst to provide business analysis services for complex business and technology initiatives. The successful candidate will collaborate with stakeholders, subject matter experts, and technical teams to identify business needs, document requirements, support solution design, and contribute to digital transformation initiatives. This role requires strong analytical capabilities, stakeholder engagement skills, and experience with business analysis methodologies, business process improvement, and enterprise technology environments.

Responsibilities

Lead and conduct business analysis activities to assess business problems, opportunities, and requirements.
Gather, document, analyze, validate, and manage business and technical requirements.
Develop context diagrams, use cases, use case models, process maps, stakeholder maps, and system diagrams.
Conduct gap analyses between current-state and future-state processes.
Develop functional and non-functional requirements documentation.
Facilitate workshops, interviews, Joint Application Development (JAD) sessions, and stakeholder consultations.
Perform business process reengineering and business modeling activities.
Create business rules, user stories, and user interface design specifications.
Develop strategies, business cases, cost-benefit analyses, and feasibility studies.
Conduct options analyses and recommend suitable business and technology solutions.
Support digital transformation initiatives focused on customer engagement and service excellence.
Ensure alignment of business requirements with organizational standards, methodologies, and architectural principles.
Collaborate with business stakeholders, SMEs, project teams, and management.
Provide technical leadership and business analysis expertise to project teams.
Support request-for-proposal activities, including requirements definition and evaluation support.
Monitor project progress, identify issues, and help facilitate timely resolutions.
Develop performance measures and traceability matrices.
Conduct follow-up assessments to evaluate business analysis outcomes.
Support compliance with organizational policies, standards, and governance requirements.
Contribute to production support and configuration management activities as required.

Requirements

Experience leading and conducting business analysis for medium-sized business and technology projects.
Experience documenting technical business requirements and translating business needs into solution requirements.
Experience developing context diagrams, use cases, process maps, stakeholder maps, and systems diagrams.
Experience writing business cases and conducting options analyses.
Experience conducting requirements gathering and stakeholder engagement activities.
Experience developing cost-benefit analyses and feasibility studies.
Experience creating user stories and supporting solution design activities.
Experience conducting business process modeling and business process reengineering.
Understanding of software development lifecycle (SDLC) methodologies.
Knowledge of software design, development, integration, and database concepts.
Knowledge of user interface design principles.
Understanding of quality assurance, risk management, business continuity, and disaster recovery concepts.
Experience utilizing CASE tools and other business analysis tools.
Awareness of emerging information technology trends and technologies.
Experience implementing best practices for Customer Service, Case Management, and Inquiry Management.
Experience leveraging Microsoft Dynamics 365 Customer Service and Microsoft Power Platform.
Experience improving service delivery, agent productivity, and customer experience through technology solutions.
Strong analytical, problem-solving, and decision-making skills.
Excellent verbal and written communication abilities.
Strong stakeholder engagement, negotiation, and facilitation skills.
Ability to prepare reports, assessments, presentations, briefing materials, and business documentation.
Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
Proven ability to work collaboratively in team environments and meet deadlines.
Knowledge of Information Management principles, practices, and standards.
Ability to translate business and data requirements into technology specifications.
Experience with structured, object-oriented, and Agile methodologies.
Experience developing performance measures and evaluation frameworks.
Knowledge of Accessibility for Ontarians with Disabilities Act (AODA) and related accessibility standards.

Skills

Business Analysis
Requirements Management
Stakeholder Engagement
Business Process Improvement
Enterprise Technology
Context Diagrams
Use Cases
Process Maps
Stakeholder Maps
System Diagrams
Gap Analysis
Functional Requirements
Non-functional Requirements
Workshops
Interviews
JAD Sessions
Business Process Reengineering
Business Modeling
Business Rules
User Stories
UI Design Specifications
Strategic Analysis
Business Cases
Cost-Benefit Analysis
Feasibility Studies
Options Analysis
Digital Transformation
Customer Engagement
Service Excellence
Organizational Standards
Architectural Principles
Project Support
Request-for-Proposal (RFP)
Performance Measurement
Traceability Matrices
Compliance
Production Support
Configuration Management
SDLC Methodologies
Software Design
Software Development
Software Integration
Database Concepts
UI Design Principles
Quality Assurance
Risk Management
Business Continuity
Disaster Recovery
CASE Tools
Microsoft Dynamics 365 Customer Service
Microsoft Power Platform
Analytical Skills
Problem-Solving
Decision-Making
Communication Skills
Negotiation Skills
Facilitation Skills
Report Preparation
Presentation Skills
Briefing Materials
Teamwork
Deadline Management
Information Management
Agile Methodologies

Location

Toronto, ON

Work Type

Onsite

Experience Level

Experienced

About the Company

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)
We serve customers in two ways, we provide: Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results, Recruitment: Find The Right People You Need
Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems.
IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model.
We are a 100% Indigenous owned company.
Learn more online at https://www.symbioticgroup.com/home-sd/.