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About the Role

This role involves managing a portfolio of international VAT compliance clients, providing expert guidance, and ensuring accurate and timely filings. You will act as a primary senior contact, build client relationships, and support team development.

Responsibilities

• Take ownership of a complex portfolio of international VAT compliance clients, acting as the primary senior contact.
• Build and maintain strong, long-term client relationships, demonstrating a deep understanding of clients’ business models and VAT risk areas.
• Provide proactive VAT compliance guidance to clients, including advising on technical or operational issues impacting filings.
• Liaise directly with overseas agents and tax authorities, managing queries, audits, and escalations as required.
• Review and sign off VAT workings and returns prepared by other team members, ensuring technical accuracy and compliance with local legislation.
• Analyse financial data, invoices, and import/export documentation to identify risks, anomalies, and opportunities for improvement.
• Calculate VAT liabilities and refunds for complex filing periods and clearly communicate outcomes to clients.
• Ensure all filings are submitted accurately and on time in line with statutory deadlines and contractual obligations.
• Keep abreast of international VAT developments and assess their impact on client portfolios and team processes.
• Support, mentor, and provide technical guidance to junior and mid-level team members.
• Review work performed by others, providing constructive feedback to support development and maintain quality standards.
• Act as a point of escalation for technical or operational issues within the team.
• Monitor deadlines, scope, and workflow using internal trackers, ensuring accurate and up-to-date reporting for management.
• Contribute to process improvements, standardisation initiatives, and internal projects aimed at enhancing efficiency and service quality.
• Support Client Managers and senior leadership with ad-hoc projects, complex client matters, and strategic initiatives.
• Draft high-quality client communications, including technical explanations and responses to complex queries.

Requirements

• Significant experience in a client-facing VAT compliance role.
• Strong experience of international VAT compliance (UK and EU essential; wider jurisdictions advantageous).
• Proven ability to manage complex client portfolios and competing deadlines.
• Strong technical VAT knowledge with the ability to apply legislation pragmatically.
• Excellent written and verbal communication skills, with confidence dealing with senior client stakeholders and tax authorities.
• Strong analytical and problem-solving skills, with attention to detail and professional judgement.
• Experience reviewing work prepared by others and supporting team development.
• Competent use of the MS Office suite, with intermediate skills in Excel, Word and Outlook.
• Proficiency in a second European language (desirable).

Skills

• VAT compliance
• Client relationship management
• Technical VAT guidance
• International VAT
• UK VAT
• EU VAT
• Liaising with tax authorities
• Financial data analysis
• Problem-solving
• Communication skills
• MS Office Suite
• Excel
• Word
• Outlook