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About the Role

The GTM Business Operations Analyst plays a key role in designing, improving, and scaling the operational processes that power Soldo’s GTM organisation. You will work across Sales, Customer Success, Marketing, Onboarding, Pricing & Billing to identify operational inefficiencies, redesign processes, and help implement scalable solutions that improve the customer and employee experience. This is a hands-on role suited to someone who enjoys solving operational problems, improving how teams work, and driving meaningful change in a fast-moving SaaS environment.

Responsibilities

Continuously identify opportunities to improve GTM processes across Sales, Customer Success, Marketing, Onboarding, Pricing & Billing, and related operational areas.
Support process redesign initiatives, analyse existing workflows, partnering with stakeholders to simplify, remove friction, and improve scalability.
Analyse operational data, workflows, and stakeholder feedback to identify opportunities for improvement.
Support the development of business cases and recommendations for operational change.
Identify operational exceptions, process breakdowns, and recurring points of friction across GTM workflows.
Establish sustainable operational controls and standardised processes to reduce recurring issues over time.
Support the launch of new GTM motions, operational models, and cross-functional initiatives.
Support project delivery from problem definition through implementation, coordinating activities across stakeholders and workstreams.

Requirements

Relevant experience in a Business Operations, Operations Analyst, Business Analyst, RevOps, Consulting, or similar role.
Strong process-oriented mindset with an ability to identify inefficiencies and design scalable improvements.
Experience working cross-functionally in fast-paced operational environments.
Strong problem-solving and organisational skills, with attention to detail and ability to manage multiple initiatives simultaneously.
Experience working with operational systems and technology platforms such as Salesforce or similar business systems.
Ability to translate business problems into structured operational solutions.
Strong communication and stakeholder management skills, with the ability to collaborate effectively across both business and technical teams.
Experience documenting and mapping business processes using flowcharts, process maps, or similar techniques.
Experience working with spreadsheets, reporting tools, and operational datasets to investigate problems and quantify opportunities.
Interest in operational excellence, automation, AI-enabled workflows, and scalable SaaS operations.
Experience supporting process implementation, transformation projects, or operational change initiatives is preferred.
Familiarity with Revenue Operations, GTM processes, or SaaS commercial operations is advantageous.

Skills

Salesforce
Spreadsheets
Reporting tools
Process mapping
Flowcharts
Business process documentation
Stakeholder management
Communication
Problem-solving
Organisational skills
Attention to detail
Operational systems
Technology platforms
Automation
AI-enabled workflows
SaaS operations

Location

Marylebone office
Remote
Work anywhere (including outside the UK)

Work Type

Flexible working
Working from home
Full-time

Experience Level

Relevant experience

Salary/Compensations

Competitive salary

Benefits

Private healthcare for you and your family
Pension scheme
60 days’ work anywhere, even outside the UK
25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve
2 volunteering days
An extra day off on your birthday
Genuine career development opportunities
Mentoring scheme
Annual £500 learning budget
Employee Assistance Programme
Wellbeing portal

About the Company

Soldo is here to change the way businesses spend, for the better. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient.
We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies.
Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong.
We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.