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About the Role
SS&C GlobeOp, a division of SS&C Technologies, is seeking a Director to join the Client Relationship Management team in the EMEA region due to ongoing customer growth. This role involves leading and managing client relationships within SS&C Fund Services EMEA, ensuring high client satisfaction, retention, and growth through proactive communication and service excellence.
Responsibilities
- Develop and execute comprehensive client relationship strategies for key institutional clients in the EMEA region.
- Act as the primary point of contact for assigned clients, addressing inquiries, resolving issues, and escalating complex matters.
- Proactively identify client needs and opportunities for additional SS&C services, driving cross-selling and up-selling initiatives.
- Conduct regular client reviews, service level agreement (SLA) assessments, and performance evaluations.
- Collaborate closely with internal teams, including operations, technology, legal, and compliance, to ensure seamless service delivery.
- Monitor and analyze market trends, regulatory changes, and competitive landscape to inform client strategies.
- Prepare and present client reports, performance metrics, and strategic recommendations.
- Negotiate and oversee client contracts and service agreements.
- Work independently within a high-performing team, demonstrating autonomous and independent working.
Requirements
- Bachelor's degree in Business Administration, Finance, Economics, or a related field; MBA or CFA preferred.
- Minimum of 10 years of experience in client relationship management within the financial services industry, specifically with fund administration or asset management.
- Proven track record of managing and growing relationships with institutional clients in EMEA.
- Deep understanding of fund structures, investment products, and regulatory frameworks in EMEA's financial markets.
- Excellent communication, presentation, and negotiation skills.
- Strong analytical and problem-solving abilities, with a detail-oriented approach.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Willingness to travel periodically to meet with clients across the EMEA region.
Skills
- Client Relationship Management
- Financial Services
- Fund Administration
- Asset Management
- Institutional Client Management
- EMEA Financial Markets
- Communication
- Presentation
- Negotiation
- Analytical Skills
- Problem-Solving
Location
- Central London
Work Type
- Hybrid Work Model
Experience Level
- Director
- 10+ years
Education Level
- Bachelor's degree
- MBA preferred
- CFA preferred
Benefits
- Professional Development Reimbursement
- Access to SS&C University
- Competitive holiday scheme
- Competitive benefits designed to support wellbeing
About the Company
- SS&C is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut, with over 27,000 employees in 35 countries.
- SS&C serves approximately 20,000 financial services and healthcare organizations globally.
- SS&C GlobeOp is one of the world's largest fund administrators with core competencies in private equity, hedge funds, funds of funds, and managed accounts.
- SS&C has been providing outsourcing and fund administration services since 1995.
- SS&C is a leading innovator in alternative investment technology solutions and services.
Equal Opportunity
- SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
- We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation.
- It's important to us that we strive to have a workforce that is diverse in the widest sense.