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About the Role

The Unit Coordinator maintains a positive work environment while performing customer service, clerical, and reception duties to support unit workflow and effective operation. This role involves utilizing specialized knowledge for unit functions.

Responsibilities

• Assemble and maintain patient records, filling data and obtaining reports necessary for departmental operations.
• Greet and assist visitors courteously.
• Utilize clinical and patient information systems to support patient care delivery.
• Coordinate department communications, accepting and screening telephone calls appropriately.
• Assist in the orientation of new administrative support staff.
• Maintain adequate supplies of current forms, unit supplies, and equipment, and troubleshoot office equipment.
• Assist in scheduling using the Shift Wizard System and manage timecards/payroll via the Kronos system.
• Demonstrate professional business etiquette.
• Relay patient and healthcare member requests to other unit members.
• Respond to individual patient/family needs appropriate to age and characteristics of the patient group served.
• Monitor, respond to, and follow through on patient call bell system and patient/family requests.
• Collaborate with other departments to facilitate admissions, discharges, and transfers.
• Assist the unit RN coordinator in updating Enterprise Visibility for appropriate patient bed placements.
• Enter patient charges in Soarian Financials and coordinate with billing for patient billing and charges.
• Perform environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting.

Requirements

• High School Diploma/G.E.D. required.
• 1-3 years healthcare or clerical experience required.
• Ability to coordinate and work as a team member with various disciplines and departments.
• Ability to communicate effectively on a wide range of issues with internal and/or external customers, and initiate follow-up actions.
• Ability to work with others to accomplish a task or goal, be flexible in work practices, procedures, and/or processes, and work efficiently with others to find solutions.
• Ability to prioritize, work independently, and perform all tasks in a timely manner.
• Ability to calculate figures and amounts such as dollar totals, monetary conversions, discounts, interest, fractions, decimals, percentages, area, and volume.
• Ability to solve technical and practical problems and deal with various intangibles in situations where only limited communication, support, information, and access exist.
• Strong organizational and time management skills.
• Ability to read, understand, and follow oral and written instructions.
• Basic word processing, computer input, and retrieval skills (order entry).
• Ability to function within Microsoft Office programs.
• Strong phone etiquette, customer service, and public relations skills.
• Ability to maintain a positive attitude in a fast-paced environment.
• Basic knowledge of office equipment (fax machine, copy machine, scanner).
• Equivalent combination of relevant education and experience may be substituted as appropriate.
• Must adhere to policies regarding access, use, and protection of sensitive information, including HIPAA Protected Health Information.

Skills

• Customer service
• Clerical duties
• Reception duties
• EPIC (clinical information system)
• Communication
• Environmental control
• Revenue reconciliation
• Inventory management
• Data entry processing
• Troubleshooting
• Microsoft Office programs
• Medical Terminology (preferred)
• Phone etiquette
• Public relations
• Organizational skills
• Time management skills

Location

• United States of America

Work Type

• Night Shift
• Full-time

Experience Level

• 1-3 years

Education Level

• High School Diploma/G.E.D.
• Associate's Degree (preferred)

Salary/Compensations

• $46,215.00 - $60,080.00

About the Company

• Albany Med Health System is an equal opportunity employer.
• This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.

Equal Opportunity

• Albany Med Health System is an equal opportunity employer.