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About the Role

This role supports key HR operational processes in Workday, focusing on resolving exceptions, managing cases, supporting mass processing, and maintaining HR data integrity to ensure workforce data accuracy and reliability for informed decision-making.

Responsibilities

• Perform Workday transactions including hires, promotions, transfers, and effective date updates, ensuring compliance and meeting payroll deadlines.
• Review, triage, and resolve first-level Workday cases for timely and accurate management.
• Collaborate with managers and employees to resolve discrepancies between Workday data and supporting documentation.
• Maintain data integrity within Workday, ensuring accuracy of key fields like FTE, employee type, and organizational segments.
• Identify and resolve duplicate employee records, determining appropriate actions.
• Create and maintain Supervisory Organizations and assign appropriate security roles.
• Configure delegation access for employees in accordance with business requirements.
• Handle all HR data with accuracy, accountability, confidentiality, and compliance with privacy standards.
• Support testing of HR processes and system enhancements.
• Identify opportunities for process improvements and provide recommendations.
• Maintain SIN and work permit data audits for compliance.
• Participate in and support data audits across the team.
• Manage and support Service Connection processes, ensuring timely resolution of requests.

Requirements

• 1–2 years of hands-on Workday transactional experience.
• Familiarity with HR case management systems is an asset.
• Proficiency in Microsoft Office and Adobe tools.
• Demonstrated experience maintaining accurate and up-to-date employee records in Workday.
• Strong attention to detail, organizational skills, and ability to manage workloads within tight timelines.
• Detail-oriented and outcome-focused professional with strong analytical and problem-solving skills.
• Collaborative team player who builds effective relationships across diverse stakeholder groups.
• Proactive communicator who builds strong partnerships across HR, Technology, Payroll, and other cross-functional teams.
• Adaptable and open to continuous improvement, with a willingness to learn and follow established processes.
• Service-oriented professional who delivers responsive, accurate support.
• Exercises sound judgment and applies established guidelines to resolve issues accurately and efficiently.
• Demonstrated ability to handle sensitive and confidential employee information with discretion.

Skills

• Workday transactional experience
• HR case management systems
• Microsoft Office
• Adobe tools
• Data integrity
• Analytical skills
• Problem-solving skills
• Communication skills
• Attention to detail
• Organizational skills
• Process improvement

Location

• On-site

Work Type

• In-office (four days per week)

Experience Level

• 1-2 years

Salary/Compensations

• $44,000.00 – $73,000.00

Benefits

• Comprehensive benefits and retirement programs
• Performance incentives
• Continuing Education Programs
• Perks to support well-being
• Career growth opportunities
• Product discounts
• Store discounts
• Supported learning through our Triangle Learning Academy
• Canadian Tire Profit Sharing
• Retirement and savings programs for eligible employees
• Mental health benefits ($5,000 per year for benefits-eligible employees and their families)
• Total well-being
• Mental health tools and resources for all employees

About the Company

• Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies with over 90 Owned Brands, over 1,600 retail locations, financial services, and e-commerce capabilities.
• CTC dreams big and works as one to innovate with purpose, investing in new technologies and products, and doubling down on top talent.
• CTC offers competitive salaries and wages, store discounts, supported learning, profit sharing, and retirement programs.
• CTC has an enhanced flex benefits program including mental health benefits and resources.

Equal Opportunity

• We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.
• We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.
• We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond.
• Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.