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About the Role
We are seeking an independent, proactive hands-on person able to fix robots both hardware and firmware and closely work with our Operations and USA team. As such you will travel to customers across the US, debug the situation, coordinate with our HQ in Switzerland and apply the fix. This is a core role for our US expansion and you will be the first robot fixer on the ground.
Responsibilities
- Keep US robots running by debugging and fixing hardware issues on-site.
- Coordinate maintenance and support with onsite technicians and security guards.
- Organize robot logistics, including shipping and spare robot locations.
Requirements
- Relevant experience with hands-on projects involving electronics and moving mechanical components.
- Multidisciplinary and not afraid to get hands dirty replacing robot parts or learning new tools.
- Valid US work visa or citizenship.
- Goal-driven and independent, with robots working properly as the top priority.
- Ability to learn and a great attitude.
Skills
- Hardware debugging
- Firmware debugging
- Electronics repair
- Mechanical component repair
- Logistics organization
Location
- US
Work Type
- Field service
- Travel required
Experience Level
- Entry level
About the Company
- Ascento is reinventing guarding services through robotics and AI.
- We build advanced robotic security solutions for large, high-value sites such as data centers, airports, and manufacturing facilities.
- Our robots are patrolling customers, including several SP500 companies, across multiple countries.
- We are operational across Europe and the US and are growing rapidly.
Equal Opportunity
- Ascento is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.