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About the Role
The Erie County Bar Association Volunteer Lawyers Project (VLP) seeks a full-time Bilingual (Spanish/English) Receptionist for its Buffalo, NY law office. This role will support intakes, referrals, reception, and provide administrative assistance within the firm.
Responsibilities
- Check general voicemail boxes and log incoming calls in Legal Server daily.
- Make appropriate referrals to other legal services providers, government agencies, social service organizations, or community resources when VLP cannot assist.
- Correspond with potential clients using various methods including phone, email, letters, and text messaging.
- Conduct client intakes, as assigned, utilizing the LegalServer case management system.
- Work effectively with clients who may have limited English proficiency, disabilities, or other barriers to accessing legal services, using appropriate language access and accommodation procedures.
- Assist potential clients that come to the office seeking assistance without an appointment.
- Greet clients that present with an appointment and direct to appropriate staff member.
- Process mail and faxes.
- Perform administrative duties including filing, mailings, taking notes for staff meetings, and other administrative duties.
- Perform other duties as assigned.
Requirements
- At least two years of experience working at a law firm or legal services agency.
- Must be fluent in both Spanish and English.
- Ability to work independently, as well as collaboratively.
- Ability to problem solve and see complex tasks through to completion.
- Ability to multitask and be flexible in an office with high volume that moves at a quick pace.
- Must use and maintain the electronic case management system (Legal Server) and successfully use other required technology, including but not limited to Microsoft Teams, SharePoint, and Microsoft Office (Outlook, Word, and Excel).
Skills
- Spanish fluency
- English fluency
- Independent work
- Collaborative work
- Problem-solving
- Task completion
- Verbal communication
- Written communication
- Multitasking
- Flexibility
- Legal Server experience (preferred)
- Database experience (preferred)
Location
- Buffalo, NY
Work Type
- Full Time
- Hybrid remote/in-office schedule after 90-day introductory period
- In-office 4 days per week (Tuesday through Friday)
- Remote 1 day per week (Monday)
Salary/Compensations
- $49,642.00 to $54,841.00, based on years of relevant work experience
Benefits
- 90% employer paid health insurance premiums
- Health Reimbursement Arrangement account
- Long-term disability insurance
- Life/AD&D insurance
- Pension contributions
- Employee Assistance Program
- FSA (pre-tax employee contribution)
- Dependent Care FSA (pre-tax employee contribution)
- Transportation account (pre-tax employee contribution)
- 403b plan (pre-tax employee contribution)
- Notary application and renewal fees covered
- Attorney registration fees covered (if applicable)
- Eligible employer for Public Service Loan Forgiveness (PSLF)
- Eligible employer for District Attorney and Indigent Legal Services Attorney Loan Forgiveness program (DALF)
- 18 paid holidays (including December 24th - January 1st)
- 11 vacation days and 2 personal days in year one
- 15 vacation days and 4 personal days in year 2 (vacation caps at 23 days starting in year 6)
- 10 sick days each year (5 frontloaded; 5 accrued)
- 2 Sunshine Days (between Memorial Day and Labor Day)
- Flexible schedule
- Discourages weekend work
- Encourages utilizing PTO
- Respectful work environment
- Work/life balance
About the Company
- VLP is a mixed-model civil legal services program that coordinates direct representation by pro bono attorneys and by our staff attorneys in two locations: Buffalo and Batavia, NY.
- The Buffalo office handles a wide variety of civil legal services, with a focus on involving pro bono lawyers in the delivery of our services to clients.
- The Batavia office provides immigration representation to individuals detained in the Federal Detention Facility in Batavia, NY.
- We are a paperless office.
- Dedication to diversity and inclusion.
Equal Opportunity
- VLP is an equal opportunity employer and welcomes all to apply.
- Employer recruits without regard to age, race, color, creed, religion, national origin, immigration or citizenship status, pregnancy-related condition, predisposing genetic characteristics, sex, gender identity or expression, sexual orientation, marital and familial status, domestic violence victim status, disability, military status, or protected veteran status.