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About the Role

The Product Manager participates in the creation and management of Transfer Agency Services products and services for listed issuers, from the idea stage to launch. This role supports the development and improvement of systems used by clients and internal staff at TSX Trust while providing ongoing business support throughout the product lifecycle.

Responsibilities

• Maximize ROI by ensuring product features align with TSX Trust long-term goals.
• Advocate for the customer to ensure products are intuitive and solve real pain points.
• Research market trends, analyze competitors, and engage with customers to create a 1-3 year product roadmap.
• Provide business process and technical knowledge to IT teams to ensure quality implementation.
• Own the product roadmap and development prioritization logs.
• Generate product requirement documents, charters, and user stories.
• Analyze market and client needs to ideate new offerings and revenue streams.
• Consult with process architects and business analysts to innovate self-service tools and omni-channels.
• Manage input from diverse subject matter experts and translate it into product features.
• Gather, review, and analyze business requirements from multiple internal teams.
• Balance bespoke client needs with internal process capabilities to ensure productive user experiences.
• Provide technical support for external clients across Transfer Agent products.
• Manage product defects using end-user experience.
• Manage products and services for issuer clients, including billing, onboarding, training, and vendor revenue sharing.
• Market current products and services to issuers.
• Plan and implement education-related events for issuer clients.
• Improve the Exchange’s educational offerings using research and analytical skills.

Requirements

• University degree.
• 2-3 years of relevant experience.
• Must be authorized to work in the country where the position is located.

Skills

• Product lifecycle management
• Advanced analytical expertise
• Technical expertise for web systems
• Independent decision-making
• Complex problem-solving
• Organizational skills
• Technical troubleshooting
• Detail-oriented and quality-focused
• Communication and cross-functional collaboration
• Professional client correspondence
• Knowledge of capital markets and financial industry ecosystem

Work Type

• Hybrid

Experience Level

• 2-3 years

Education Level

• University degree

Salary/Compensations

• $61/hour CAD

Benefits

• Cloud-first and hybrid workstyle
• Generous time-off and leaves
• Empathetic leadership
• Culture of flexibility and balance

About the Company

• TMX Group includes leading global exchanges such as the Toronto Stock Exchange and Montreal Exchange.
• Powers critical systems to fuel capital formation and innovation.
• Operates with a nimble model to connect cross-functionally across industries and geographies.

Equal Opportunity

• TMX is committed to creating and sustaining a collegial work environment where all individuals are treated with dignity and respect.
• Reflects the diversity of the community in which we operate.
• Provides accommodations for applicants and employees who require it.