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About the Role
As the Clinical Triage Manager, you will lead the development and expansion of a critical clinical triage function within the Contact Center. This role sits at the intersection of patient care, clinical operations, and contact center strategy, helping to enhance patient access and navigation across the healthcare continuum.
Responsibilities
- Lead the growth and operational oversight of the Clinical Triage team within the Contact Center
- Design, develop, implement, and maintain telephonic nurse triage services that support patient navigation goals
- Create and standardize clinical triage workflows, protocols, and procedures to ensure patients are directed to the appropriate level of care
- Partner with contact center leadership and clinical departments to improve patient access and care coordination
- Evaluate patient and stakeholder needs and integrate those insights into triage processes and operational improvements
- Build scalable clinical operations that support growth, efficiency, and exceptional patient experiences
- Analyze complex clinical and operational information to drive decision-making and process improvement
- Ensure and support staff performance and operations to align with organizational goals, values, and quality standards
Requirements
- Bachelor of Science in Nursing (BSN)
- Current New York State Registered Nurse (RN) license
- 5+ years of clinical nursing experience
- 3+ years of clinical leadership or management experience
- 2+ years of telephone triage experience
- Experience building and scaling clinical operations to meet organizational objectives
- Administrative experience, including stakeholder engagement, project management, budgeting, and timeline management
- Ability to effectively manage multiple priorities in a fast-paced environment
- Proficiency working across clinical and operational technology platforms
- Ability to handle confidential and sensitive information in accordance with organizational policies
- Employees should live within a commutable distance to NYP
Skills
- Experience utilizing electronic nurse triage software
Location
- New York, New York
Work Type
- Full-Time
- Days
Experience Level
- Mid-level
Education Level
- Master of Science in Nursing (MSN)
- Bachelor of Science in Nursing (BSN)
Salary/Compensations
- $145,000-$193,000/Annual
Benefits
- Comprehensive and competitive benefits that support you and your family in every aspect of life
About the Company
- As one of the nation's premier healthcare systems, NewYork-Presbyterian has a longstanding tradition of bringing hope, healing, and exceptional care to the communities we serve.
- Join a healthcare system where employee engagement is at an all-time high.
- Here we foster a culture of respect, belonging, and inclusion.
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- 2026 America’s Greatest Workplaces for Culture, Belonging & Community – Newsweek
- 2026 Best Places to Work in IT - Computerworld
- 2025 Great Place to Work Certified
- 2025 Best Employers for Women – Forbes
- 2025 Companies that Care – People
- 2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek
Equal Opportunity
- NewYork-Presbyterian Hospital is an equal opportunity employer.