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About the Role
As a Front of House Leader at Pret, you will be an in-shop champion, coaching and mentoring your team. You will maintain high standards and spirits, ensuring the happiness of both teams and customers. This role involves hands-on work during busy periods, including operating the coffee machine and managing shop figures.
Responsibilities
- Coach and mentor teams
- Maintain high standards and spirits
- Ensure team and customer happiness
- Operate coffee machine during busy periods
- Manage shop figures and spreadsheets
Requirements
- Lead with purpose
- Drive team performance
- Protect profit
- Keep customers happy through high standards and great energy
- Be kind, honest, and generous
- Bring genuine warmth and authentic self to work
- Share passion for exceptional customer service
- Spread joy every day
- Be a people person
- Have a passion for helping the shop and its people grow
Skills
- Leadership
- Coaching
- Mentoring
- Customer service
- Team performance management
- Profit protection
- High standards maintenance
- Energy
- Communication
- Problem-solving
Location
- 192 Bishopsgate, London EC2M 4NR GBR
Work Type
- Full Time
- 35 hours per week
Experience Level
- Leader
- Managerial experience implied
Education Level
- Apprenticeships Level 3 opportunities
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Additional £5 per hour for shifts started between 3-5am
Benefits
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free barista-made drinks per day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition
- Marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes for shifts
- Opportunities for learning and professional development
- Fully funded professional qualifications
About the Company
- Pret is a company that makes delicious food, organic coffee, and fosters big ideas across 750+ shops in 20+ countries.
- Roles in Pret shops offer significant opportunities for growth, with many Managers and Support Centre teams starting on the shop floor.
- Pret focuses on doing the right thing and growing fast.
- The company values passionate, hardworking, and wonderful people.
- Pret provides opportunities for learning and development, including apprenticeships and internal transfer opportunities.
- Pret fosters diversity and belonging, ensuring everyone feels confident and valued.
- The work environment is fast-paced with variety, allowing employees to build diverse skill sets.
- Pret makes a difference through The Pret Foundation, addressing issues like homelessness and food waste.
- Company values include Happy Teams Happy Customers, Amazing Standards Every day, Never Standing Still, and Doing The Right Thing.
Equal Opportunity
- Everyone is welcome at Pret.
- Encourages applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Recruitment team can provide adjustments or support during the application process.