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About the Role

The Floor Manager is essential to the success of our service-meets-retail Fig Bars, playing a key role in day-to-day operations. This role focuses on driving product sales performance, reviewing metrics, and coaching the team to improve productivity, while ensuring exceptional guest experiences and upholding brand standards. As a community ambassador, this role also involves fostering local partnerships and promoting the brand.

Responsibilities

Deliver exceptional guest experiences by greeting guests warmly, managing check-in/check-out, and making interactions personal and inclusive.
Anticipate guest needs, resolve questions, manage escalations, and create a welcoming environment.
Drive sales by educating guests on memberships, treatments, promotions, and skincare products.
Convert interest into product and membership sales to meet and exceed targets.
Monitor team performance and provide coaching to improve sales outcomes.
Collaborate with Skin Educators to encourage follow-up treatments and recommend at-home skincare solutions.
Assist with daily Fig Bar tasks including restocking, handling returns, sanitizing tools, and cleaning.
Monitor team performance in maintaining Fig Bar standards and provide guidance.
Mentor a high-performing team by coaching, fostering collaboration, and training new and existing team members.
Participate in community-building efforts by supporting events, engaging guests, and showcasing products and services.
Be present and punctual for scheduled shifts, supporting team attendance and helping maintain staffing levels.
Achieve sales targets for both products and memberships.

Requirements

Experience in retail management
Highly detail-oriented
Excellent organization skills
Excellent communication skills
Excellent people management skills
A passion for skin health
Confidence and a natural ability to build connections that lead to sales
A believer in Fig and our vision

Skills

Sales
Marketing
Leadership
Guest Service
Coaching
Training
Community Engagement
Social Media

Location

Midtown

Work Type

Part-time

Salary/Compensations

$23.00-$26.00 per hour + commission on product and membership sales incentives

Benefits

Continuing education
Formula Fig perks
Treatment benefits
Product discounts
Eligibility for benefits coverage, dependent on FTE

About the Company

Formula Fig is a pioneer of experience-led, science-forward skincare destinations that transform your everyday.
Our immersive, award-winning locations (Fig Bars) offer an innovative range of 30-minute, technology-driven facial treatments and medical aesthetics injections alongside a curated assortment of skincare products.
We are powered by our deep beliefs in service, community, and design - helping all our guests #GiveAFig about their skin.

Equal Opportunity

Formula Fig provides equal employment opportunity (EEO) to all employees and applicants for employment.
We believe in providing an inclusive workplace where all individuals have the chance to succeed.