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About the Role

We are seeking a transformation leader to assist a major retail company in defining and developing its future e-commerce operating model. This role requires expertise in creating business requirements and delivery roadmaps for establishing or expanding a digital retail offering, potentially covering areas like click and collect, customer experience, supply chain, logistics, technology, and organizational design. The ideal candidate will possess practical retail delivery experience and credibility in the field.

Responsibilities

Define the e-commerce strategy, business requirements, and operating model.
Support the investment case and phased delivery roadmap.
Align stakeholders across digital, technology, supply chain, and operations.

Requirements

An independent consultant.
Led a major retail e-commerce or digital transformation.
Strong understanding of retail operations, customer journeys, and fulfilment.
Able to build trust quickly and influence diverse senior stakeholders.
Consulting experience.

Skills

Business requirements development
Delivery roadmaps
Click and collect
Customer experience
Supply chain
Logistics
Technology
Organizational design

Location

Hybrid in London
Hybrid in Reading
Hybrid in Dublin

Work Type

Contract
Hybrid

Experience Level

Senior Consultant
Director

Salary/Compensations

Estimate £500-£800 outside IR35

About the Company

We’re supporting a consultancy that specialises in business and digital transformation, known for fostering strong relationships while designing and delivering large-scale, complex transformations worldwide.