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About the Role

The Center for Integration and Advancement of New Americans, Inc. (CIANA) Case Management Supervisor is a critical part of CIANA’s leadership team, managing CIANA’s case management programs, supervising volunteers and interns, providing casework counseling, and overseeing outreach activities. This role offers an exciting opportunity to make a meaningful impact by guiding case managers and ensuring clients receive the highest quality of care and support.

Responsibilities

Supervise, mentor, and support a team of case managers to ensure effective service delivery
Oversee caseload assignments and monitor case progress to ensure timely and appropriate interventions
Conduct regular case reviews, team meetings, and individual supervision sessions
Ensure compliance with agency policies, regulatory requirements, and documentation standards
Collaborate with community partners, healthcare providers, and social service agencies to coordinate client care
Identify training needs and provide ongoing professional development for case management staff
Prepare reports and maintain accurate records related to program outcomes and client services

Requirements

Organized, flexible, and people-oriented, able to communicate across programs, a multi-tasker who can manage a shifting office environment
Experience with access to public benefits (Access/HRA portal and others)
Experience in Microsoft Office and/or Google Suite

Skills

Case management
Supervision
Public benefits access
Microsoft Office
Google Suite
Bilingual (Arabic, French, or Spanish proficiency preferred)

Location

Astoria, NY

Work Type

Full-time

Experience Level

Minimum two years of experience in case management
Minimum one year of supervisory experience

Education Level

Minimum BA degree

Salary/Compensations

Commensurate with education and experience

Benefits

Paid time off

About the Company

CIANA is a trusted community-based organization serving the diverse population of Astoria, NY and the surrounding areas.
We are committed to empowering individuals and families through comprehensive social services, advocacy, and support programs.
Our team is driven by compassion and a shared mission to create lasting, positive change in the lives of those we serve.