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About the Role

Lead the change management strategy for a high-priority enterprise transformation program, developing and executing the roadmap to prepare customers, field teams, and stakeholders for upcoming changes. Drive communication, stakeholder alignment, governance, and organizational readiness.

Responsibilities

• Develop and execute the change management roadmap.
• Drive communication strategies, stakeholder alignment, governance, and organizational readiness.
• Ensure customers, field teams, and internal stakeholders are prepared for upcoming changes.

Requirements

• Experience in leading change management strategy for enterprise transformation programs.
• Ability to work across Product, Technology, Marketing, Sales, Compliance, Finance, GCO, and Operations.
• Experience in driving communication strategies, stakeholder alignment, governance, and organizational readiness.

Work Type

• Hybrid
• Onsite
• Virtual

Experience Level

• Senior Manager

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

About the Company

• Global Commercial Services (GCS) serves millions of business customers globally, offering payment and cashflow tools.
• American Express has a 175-year history of innovation, shared values, and a commitment to backing customers, communities, and colleagues.
• The company operates with a strong risk mindset, upholding its brand promise of trust, security, and service.

Equal Opportunity

• American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
• American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
• For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
• US Job Seekers - Click to view the “Know Your Rights poster.