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About the Role

The Front Desk Agent is the face of the hotel, providing superior service to all guests.

Responsibilities

• Greet guests and complete check-in/check-out procedures using the Property Management System, obtaining and storing pertinent information.
• Handle cash, credit card information, and goods at the property.
• Identify guest needs and provide relevant information regarding hotel services and amenities to create an accommodating environment.
• Respond to all guest requests in a timely manner.
• Take reservations from incoming callers, providing excellent service and inputting all information into the hotel management system.
• Update and cancel reservations in the system as requested by the guest.

Requirements

• Customer Service experience, in a hotel setting preferred.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have a valid driver's license and acceptable driving history subject to company approval.

Skills

• Property management system
• WORD
• EXCEL

Location

• Buffalo

Work Type

• Full-time
• Part-time

Experience Level

• Not specified

Education Level

• High School diploma or equivalent

Salary/Compensations

• $17.00-$18.00

Benefits

• Paid Weekly
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

About the Company

• Buffalo Lodging Associates is a hotel management company based out of Canton, MA, emphasizing true hospitality since 1996.
• They have partnered with respected hotel brands including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International.
• Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

Equal Opportunity

• Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.