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About the Role

The Operations Executive reports to the Client Operations Director, facilitating project planning, resourcing, and reporting. This role manages logistics and provides operational support for special projects, working closely with client account teams and a global network of freelancers. The ideal candidate is confident in communicating and negotiating priorities and deadlines, fostering connections with stakeholders.

Responsibilities

Oversee onboarding for all new starters with tech and HR (FTE / FTC / Freelance)
Check freelance availability and process freelance bookings
Maintain resource management tools and trackers
Execute, track, and manage bookings for over 300 people during client's on-site projects
Set up new vendors in systems as required
Ensure freelancer invoice/payment queries are resolved or escalated
Manage the storage and communication of confidential information
Own all generic team communications, from business updates to social events
Manage all queries sent to the Ops chat groups/inbox, responding within the agreed timeframe
Work with the tech team to oversee IT logistics, arranging and tracking kit deployment
Assist with ad-hoc reporting and data analysis requests
Run regular global audits of the timesheet tool, resolving incorrect/incomplete data
Plan, arrange, and launch client projects with the Client Operations Director
Develop a thorough understanding of various teams’ ways of working to support ad-hoc special projects
Arrange ad-hoc team meetings and team events
Maintain Ops training materials and templates
Validate and record employee expense claims before assigning to Operations Director for approval
Understand and work under the client’s confidentiality policy

Requirements

Fluent written and spoken English
Strong inter-personal skills
Project management / PA / operational background
Excel proficient
Self-driven and organised with a strong attention to detail and proactive approach to problem-solving
Ability to work effectively and collaboratively in high-pressure situations and tight timeframes
Experience handling sensitive data beneficial

Skills

Communication
Negotiation
Interpersonal skills
Excel
Project management
Operational support
Resource management
Data analysis
Attention to detail
Problem-solving

Location

Global

Work Type

Full-time

Experience Level

Previous EA/PA role experience beneficial

About the Company

WPP Production is a unified global production company that combines human craft with technology to deliver multi-channel content systems at scale.
WPP is a trusted growth partner for leading brands, uniting media intelligence, data solutions, creativity, production, enterprise solutions, and strategic counsel.
WPP utilizes its agentic marketing platform, WPP Open, to help clients navigate change, capture opportunity, and deliver transformational growth.

Equal Opportunity

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.
WPP is committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.