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About the Role

Todd Snyder is seeking a leader to drive sales and influence customer experience, manage visual merchandising, ensure operational excellence, and foster team performance within a sophisticated American style menswear brand.

Responsibilities

• Model a service-first mindset reflective of the brand’s selling culture.
• Provide a positive experience for all guests, acting as the Leader On Duty as needed to support floor coverage.
• Collaborate with the Store Leadership Team to develop and execute business strategies aligned with KPIs and sales goals.
• In the absence of the Store Manager, resolve customer service issues, including authorizing customer service exceptions, appeasement discounts, damage discounts, and return policy extensions.
• Develop business acumen skills related to store operations, product assortment, and business opportunities.
• Maintain awareness of current promotional and marketing activities.
• Lead the execution of monthly floor sets, including preparation, implementation, and ongoing maintenance of visual merchandising directives.
• Manage all visual directives, mapping and floorsets, ensuring they are properly planned, scheduled and properly planned to be executed seamlessly within allotted timeframe.
• Partner with Store Manager on scheduling needs for floorsets and visual merchandising objectives.
• Ensure proper styling, maintenance, and presentation of window displays and mannequins.
• Generate and analyze merchandise performance reports to influence merchandising decisions in collaboration with the Market Visual Manager.
• Execute merchandising updates based on sell-through and product performance, seeking Market Visual Manager feedback as needed.
• Maintain brand standards by supporting and directing associates to keep the sales floor replenished and aligned with the latest visual directives.
• Observe store team performance and provide feedback to improve execution of visual standards.
• Participate in conference calls regarding Visual Merchandising updates and strategies.
• Provide direction to the team on upcoming floorset preparation.
• Lead associates on execution of floorsets.
• Maintain discipline in stockroom organization and replenishment processes to support seamless store operations.
• Execute daily operational procedures, supporting management to ensure compliance with audit processes and shrink reduction efforts.
• Ensure markdowns are completed accurately and on schedule.
• Proactively seek personal learning and development opportunities to elevate leadership skills and individual performance.
• Open and close the store in absence of another manager and perform all responsibilities associated with it.
• Contribute and participate in biannual inventory reconciliation.
• Foster a positive, team-oriented environment by embodying company values and cultivating a high-performance, customer-centric culture.
• Build strong relationships with peers, associates, and leadership to drive engagement and performance.
• Set clear expectations and hold team members accountable for performance and operational excellence.
• Train associates and managers on visual standards and expectations, providing ongoing coaching and feedback.
• Communicate observed performance opportunities to the Store Manager for further development and action.
• Offer in-the-moment feedback to boost associate confidence and skills.
• Ensure compliance with all company policies, regulations, and laws, including safety procedures, leave policies, scheduling, and timekeeping.
• Clearly communicate store and company objectives, priorities, and initiatives to team members.
• Accurately complete POS transactions including cash, credit and employee transactions.
• Complete daily managerial responsibilities such as bank deposits, recaps, Zipline reviews, and start/end-of-day processes in accordance with company policies.
• Complete required annual training and ensure team adherence to compliance requirements.
• Accurately receive merchandise shipments and conduct merchandise transfers.
• Perform other duties as assigned by the General Manager or field leadership based on business needs.
• Demonstrate flexibility and adaptability in response to shifting workload or task priorities.
• Demonstrate company values.

Requirements

• Minimum High School Diploma, or equivalent.
• Previous retail sales or leadership experience preferably in a commissioned selling environment.
• Previous experience in Visual Merchandising in an apparel or accessories retail environment.
• Strong written and verbal communication skills with the ability to successfully work with a diverse range of clients and coworkers.
• Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
• Ability to receive and provide feedback, adjusting approach and taking action as needed and when appropriate.
• Able to stand, reach, bend, stoop, etc. for extended periods with short rest breaks.
• Ability to lift up to 25lbs regularly and up to 50lbs occasionally, without assistance.
• Availability to work scheduled shifts based on the needs of the business including evenings, weekends, and holidays.
• Ability to perform all job essential functions.

Skills

• Visual Merchandising
• Retail Sales
• Leadership
• Customer Service
• Inventory Management
• Communication
• Technology Proficiency
• Shopify
• Endear CRM
• Google Applications for Business

Location

• United States

Work Type

• Full Time

Experience Level

• Retail Sales or Leadership Experience
• Visual Merchandising Experience

Education Level

• High School Diploma or equivalent

Salary/Compensations

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.

Benefits

• Subject to eligibility requirements, associates may be eligible to receive paid sick leave.
• AEO may provide REAL rewards at its discretion.
• Paid Time Off
• Paid sick leave
• Holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service.

About the Company

• Todd Snyder is an American menswear brand based in New York City, redefining modern American style by blending heritage craftsmanship with a timely aesthetic.
• The company ships worldwide through its website and operates 14 stores in the United States, recognized as innovative retail and lifestyle hubs.

Equal Opportunity

• Todd Snyder is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws.
• Todd Snyder prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law.
• This applies to all Todd Snyder activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge.
• Todd Snyder also provides reasonable accommodation of religion and disability in accordance with applicable law.