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About the Role

Grider Support Services, LLC, a partner of Erie County Medical Center (ECMC), seeks a highly organized and patient-focused Patient Services Representative (Receptionist) to join their ambulatory team. This role is the first point of contact for patients, playing a crucial role in providing exceptional customer service and ensuring a smooth patient experience.

Responsibilities

• Greets and checks in patients upon arrival; verifies demographics, checks insurance eligibility, and collects/processes payments and co-pays.
• Answers and directs phone calls, addressing patient inquiries and redirecting urgent matters to nursing or provider staff.
• Schedules patient appointments and manages the appointment calendar, including making, rescheduling, and canceling appointments.
• Verifies patient insurance information and processes authorizations.
• Assists with patient registration prior to appointments and performs data entry.
• Maintains accurate patient records in the Electronic Medical Record (EMR) system and any paper files.
• Ensures patient confidentiality in compliance with HIPAA regulations.
• Participates in staff development and staff meetings.
• Provides excellent customer service with professionalism and strong interpersonal skills.
• Performs other duties assigned by management.

Requirements

• 1-2 years of experience with front desk operations, patient scheduling, phone handling, and customer service is strongly preferred.
• Knowledge in Electronic Medical Records (EMR) and other medical office software.
• Strong organizational and time management skills with the ability to prioritize tasks.
• Knowledge of medical terminology and basic healthcare procedures.
• Strong customer service skills to provide a positive experience for patients and their families.

Skills

• EMR knowledge
• Medical office software proficiency
• Organizational skills
• Time management skills
• Prioritization skills
• Medical terminology knowledge
• Basic healthcare procedure knowledge
• Customer service skills
• Interpersonal skills

Location

• 462 Grider Street Buffalo, NY

Work Type

• Full-Time

Experience Level

• 1-2 years preferred

Education Level

• High School diploma or equivalency

Salary/Compensations

• $17.00-$21.00 per hour

Benefits

• Generous PTO
• Paid holidays
• Top-tier medical coverage with low premiums and full deductible coverage through an HRA
• Dental insurance
• Vision insurance
• Life insurance
• Great discounts

About the Company

• Grider Support Services, LLC is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.

Equal Opportunity

• Grider Support Services, LLC. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.