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About the Role

As a key member of the ETMS team, this role supports the delivery of health care to health professionals via video conferencing and other innovative technologies. The primary responsibilities include leading specialized technical operations, ensuring equipment and staffing meet client needs, assisting with procurement, performing maintenance, and managing day-to-day technology needs.

Responsibilities

• Coordinate and deliver audiovisual and educational technology services across UHN, including broadcasting, video conferencing, and multi-site event support.
• Provide technical expertise and support by developing solutions, troubleshooting hardware/software, and enabling effective use of AV technology across inter-professional teams.
• Manage event logistics and administration, including intake, scheduling (Microsoft 365), room/equipment bookings, client coordination, and invoicing.
• Install, configure, and maintain AV systems and infrastructure, including control systems, network-enabled equipment, and hardware (e.g., DSPs, microphones, displays).
• Oversee equipment lifecycle management, including procurement, inventory, licensing, maintenance, audits, and replacement planning.
• Deliver training and real-time technical support to staff and clinicians, resolving multiple issues simultaneously via phone, email, and in person.
• Collaborate with IT and internal stakeholders to support connectivity, system updates, and ongoing expansion of AV and ETMS capabilities across UHN.
• Provide technical support for Tele-education events across all University Health Network sites.
• Deliver, set up, move, dismantle, and store ETMS equipment and other peripheral devices within UHN sites.
• Troubleshoot and problem-solve videoconferencing equipment.
• Assist in the expansion of the ETMS program.
• Perform cross-functional and/or other duties consistent with the job classification, as assigned or requested.

Requirements

• Completion of a 3-year community college program in multimedia, or audio and video recording or recognized equivalent required.
• 3-4 years practical and related experience and/or 2 years on-the-job training required.
• Strong AV background and skills required.
• Excellent organizational and time management skills required.
• Excellent verbal and written communication skills required.
• Ability to set priorities and meet deadlines required.
• Experience working in a hospital environment preferred.
• Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
• All applications must be submitted before the posting close date.
• Please ensure you check your email regularly.
• A Criminal Record Check may be required of the successful candidate.
• Should it be misleading, inaccurate or incorrect information be provided, UHN reserves the right to discontinue with the consideration of their application.

Skills

• Multimedia
• Audio and video recording
• AV technology
• Hardware/software troubleshooting
• Microsoft 365
• AV systems and infrastructure
• Control systems
• Network-enabled equipment
• DSPs
• Microphones
• Displays
• Tele-education
• Videoconferencing

Location

• Toronto General Hospital/Princess Margaret Cancer Centre

Work Type

• Temporary Full-Time

Experience Level

• 3-4 years practical and related experience
• 2 years on-the-job training

Education Level

• 3-year community college program in multimedia, or audio and video recording or recognized equivalent

Salary/Compensations

• CAD 32.59 - CAD 48.89 - hourly

Benefits

• Competitive offer packages
• Member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Multiple corporate discounts (travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

About the Company

• UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital.
• With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
• As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
• UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.
• UHN is a research hospital affiliated with the University of Toronto.
• UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Equal Opportunity

• UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
• Requests for accommodation can be made at any stage of the recruitment process.
• Applicants need to make their requirements known.
• At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.