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About the Role

The Client Service Supervisor (CSS) provides leadership and functions as a working Supervisor by guiding and directing site activities. This position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Client Service Manager. While overseeing the staff onsite for all supervisory functions required. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Responsibilities

Lead and supervise daily lockbox processing activities to ensure operational efficiency
Supervise day-to-day operations to ensure compliance with agreed-upon service levels
Monitor metrics of staff including productivity and quality
Organize and assist in the control of project work as assigned
Ensure that all standards and procedures are followed
Communicate effectively with team members and management
Support staffing and schedule planning
Training and mentoring of staff ensuring all procedures and adhered to best practices being followed
Analyze and react to the results of monthly metrics
Take action to drive change and innovation that will transform our business
Participate in succession planning at the site
Lead by example

Requirements

2+ years of related office experience
Preference in previous work in hospitality services such as hotels or concierge
A positive and professional attitude with a willingness to go above and beyond for our customers
Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.
To be able to work both independently and being able to perform with minimal direction
Previous management/ supervisor experiences overseeing 5-10 employees
Exceptional computer skills
Ability to multitask and complete priority tasks on-time
Strong integrity, and solid business ethics
Flexibility and adaptability to change
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
Physically able to talk on the phone and input data simultaneously
Ability to lift or move 40 lbs. or greater frequently
Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness

Skills

Leadership
Supervision
Customer Service
Operations Management
Employee Management
Communication
Training
Mentoring
Analysis
Change Management
Innovation
Computer Skills
Multitasking
Time Management
Integrity
Business Ethics
Flexibility
Adaptability

Location

New York

Work Type

On-site

Experience Level

Supervisor

Benefits

Paid time off
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Legal insurance
Life insurance
Transit program
Referral bonuses
Pet insurance
EAP
Tuition discounts
401K with company match
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Group Home and Auto Insurance
Short Term Disability
Entertainment Discounts

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Equal Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.