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About the Role

The Program Manager, Product Development, is responsible for developing and maintaining a new planning and program management system to support the evolution of the guest experience onboard and in destinations. This role ensures projects are completed on time and within budget by creating decision-making tools, managing resource allocations, and aligning cross-functional stakeholders.

Responsibilities

• Create and maintain tools for managing large, complex processes
• Identify and recommend digital program management platforms
• Incorporate scope, timelines, budgets, responsibility assignment, success metrics, and milestone tracking
• Develop a financial model encompassing budget baselines, funding milestones, and KPIs
• Track program milestones and ensure on-time delivery
• Manage program budgets
• Coordinate interdependencies across departments and workstreams
• Develop and update user-friendly dashboards for stakeholder reference
• Provide status reports to stakeholders and executive leadership
• Build and maintain shared workspaces and team sites
• Standardize systems for filing project documentation
• Lead onboarding and manage business relationships with key partners
• Participate in cross-functional working sessions to capture decisions and priorities
• Document and communicate product intent, standards, and operational requirements to shipboard leadership
• Maintain key metric databases to support decision making

Requirements

• BS/BA degree in product, business management, design, or a relevant discipline
• 5+ years of industry-related experience in program management
• Ability to work across a wide range of stakeholders in a complex environment
• Strong communication and presentation skills for senior leadership
• Ability to synthesize results into concise written findings
• Self-motivated with the ability to work in a fast-paced culture
• Strong critical thinking skills
• Proven track record of success in a complex, forward-thinking organization
• Experience working with diverse and remote teams
• Exceptional interpersonal and listening skills
• Highly analytical with success in problem identification and solution implementation
• Detail-oriented with the ability to manage multiple projects
• Ability to maintain reliable attendance and meet deadlines

Skills

• Microsoft Office
• Advanced Excel
• Microsoft Project
• Visio
• PowerPoint
• Microsoft Teams
• SharePoint
• AutoCAD
• BlueBeam Revu
• Time management
• Organizational skills
• Cross-functional leadership

Location

• Miami, FL

Work Type

• Hybrid
• 4 days/week in office

Experience Level

• 5+ years of experience

Education Level

• BS/BA degree
• MBA or advanced degree preferred
• PM Certification preferred

Benefits

• Cruise and Travel Privileges for you and your family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

About the Company

• Leading international premium cruise line and tour company
• Carries millions of guests each year to hundreds of destinations
• Committed to compliance, environmental protection, and the health, safety, and well-being of guests and employees

Equal Opportunity

• Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws.