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About the Role
Fospha is a marketing analytics platform trusted by ambitious ecommerce and retail brands to understand what's really driving their growth. As a Graduate Technical Account Manager, you'll sit right at the centre of that mission — part data analyst, part product expert, part trusted advisor — helping our clients get the most out of their Fospha setup from day one. From week one, you'll be learning to query live data, solve genuine technical problems, and build relationships with client stakeholders. Within your first year, you'll become a genuine expert in how modern attribution and analytics products are built and configured.
Responsibilities
- Owning a portfolio of accounts from the moment they sign through to go-live, acting as a key point of contact alongside our Strategic Account Managers
- Driving onboarding speed and quality — ensuring clients get value fast and correctly
- Managing post-go-live implementation requests for enterprise and growth clients, configuring changes to their live systems
- Querying our database - learning SQL to query Client’s data and solve problems
- Getting hands-on with the product — assessing, configuring, and troubleshooting client account setups using growing technical knowledge
- Spotting risk early — flagging anything that could threaten adoption or renewal before it becomes a problem
- Building real relationships — regular client calls and confident, clear communication
- Working cross-functionally — partnering with Account Management, Partnerships, Marketing Science and Product and the wider team to keep everyone aligned on onboarding progress
- Using AI to work smarter — experimenting with Gen AI tools to find better, faster ways of working
Requirements
- We hire for potential, not just experience.
- Curious and proactive — asks "why" and goes to find the answer
- Motivated by solving problems methodically, not just ticking boxes
- A confident communicator, both written and verbal
- Interest in learning SQL
- Someone who builds trust easily, with clients and colleagues alike
- Comfortable in the detail — Excel-proficient and not afraid of data
- Organised enough to juggle multiple client priorities without dropping the ball
- Genuinely excited about where AI and emerging tech are taking this industry
- Demonstrate examples of core principles: Seek inclusion & diversity, Work Hard, Work Well, Work Together, Grow, Customer at the heart, Candour with caring
- Willingness to work together and get hands dirty to deliver product success
Skills
- Customer Success
- Data Analysis
- Product Expertise
- Client Relationship Management
- SQL
- Technical Problem Solving
- Communication (Written and Verbal)
- Excel Proficiency
- AI Tools
Location
- London
- Mumbai
- Austin
Work Type
- Full-time
Experience Level
- Graduate
Education Level
- STEM or Economics graduate (or equivalent analytical background)
Salary/Compensations
- $65k + discretionary 10% bonus
Benefits
- Be part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC.
- Exposed to the right mix of challenges and learning and development opportunities
- Free snacks in the office!
- Quarterly team socials
About the Company
- Fospha is dedicated to building the world's most powerful measurement solution for online retail.
- For over a decade, we've helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation.
- With Fospha, every team moves faster and grows smarter.
- Trusted by leading brands across three continents, including Huel, Oh Polly, and Represent, Fospha manages $4 billion in annual ad spend.
- We're scaling fast across London, Mumbai, and Austin.