Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Join our Field Services team as the customer-facing representative of Zenzero, responsible for problem-solving, ensuring technology operates smoothly, and positively impacting users' workdays. This role involves hands-on troubleshooting and supporting major project rollouts, offering a dynamic work environment.

Responsibilities

• Build and configure end-user devices, including desktops, laptops, and tablets, to high standards.
• Visit customer sites for installations, desk moves, upgrades, and other planned activities.
• Provide reactive, on-site support for Network, Server, and Storage equipment, acting as remote hands for Resolver Groups.
• Support end-users with common Desktop, Office, and computing inquiries.
• Manage Incidents and Service Requests, perform Proactive Checks, and conduct basic Event Triage, resolving issues within agreed parameters and escalating when necessary.
• Potentially assume responsibility for specific customers, acting as a trusted single point of contact and occasionally embedding on-site for extended periods.
• Offer broader support services when working from a Zenzero office.
• Contribute to the team's achievement of KPIs and SLAs, and maintain the knowledgebase.

Requirements

• Experience working for a Managed Services Provider (MSP or MSSP).
• Strong knowledge of Microsoft 365 and broader business IT systems, including Azure, Intune & Autopilot.
• Hands-on experience with ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask).
• Solid understanding of ITIL-aligned environments, SLAs, Incident Management, Service Request Fulfilment, and Change Management.
• Effective troubleshooting skills with the ability to efficiently identify root causes.
• Genuine team spirit and the confidence to lead when required.

Location

• On-site
• Zenzero office

Work Type

• Field Services
• On-site support

Benefits

• Private health insurance
• Generous holiday allowance
• A day off on your birthday
• Flexible working patterns
• Enhanced pension contributions
• Regular social events

About the Company

• Zenzero is a rapidly growing UK technology company recognized for its achievements, including being named a Top 8 Technology Company at the British Business Awards 2026, a Deloitte Best Managed Company, and featured in the Sunday Times Hundred in 2025 and 2026.
• The company holds Microsoft Solutions Partner status across all six designations, positioning it among the top UK Microsoft partners.
• Zenzero focuses on making technology effective for mid-market businesses through managed IT, cyber security, cloud, and AI solutions.
• The company is a certified B Corp and a Scale Up Award winner, emphasizing a commitment to high growth and high standards.
• Zenzero's mission is to deliver fast growth, high standards, and real impact.