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About the Role

As a Department Supervisor, you will support sales and profit goals by delivering an exceptional customer experience. You will ensure store operations align with legal requirements, company standards, and policies while leading your team to meet customer and colleague expectations.

Responsibilities

• Support the total OMNI customer experience through visual and commercial curation.
• Represent the brand positively during customer interactions.
• Identify commercial opportunities and act on them in collaboration with the Department Manager.
• Ensure active promotion and selling of products by the team.
• Promote the Customer Loyalty App and in-store sustainability initiatives.
• Manage fitting room and checkout routines, including transactions, returns, and exchanges.
• Handle administrative routines for people and operations.
• Maintain up-to-date knowledge of fashion trends, competitors, and influencers.
• Provide product and fashion knowledge to customers.
• Share knowledge and skills with the store team.
• Collaborate with the Visual Merchandiser team.
• Facilitate feedback loops with colleagues to support development.
• Communicate regularly with store colleagues through meetings.
• Ensure compliance with all procedures, routines, and legal requirements.
• Maintain a clean and tidy sales floor and back-of-house areas.
• Ensure high-quality visual and commercial product presentation.
• Manage stock levels and provide input on allocation.
• Oversee the full garment cycle from delivery to presentation.
• Utilize and maintain in-store OMNI services and technology tools.
• Manage price sign maintenance according to global and local strategies.
• Maintain back-of-house areas including health and safety standards.
• Perform daily store opening and closing procedures.

Requirements

• Emerging leadership skills.
• Ambitious and effective communicator.
• Supportive and analytical solution finder.
• Capable of working with numbers and managing statistics.
• Achievement-oriented and motivated by performance.
• Customer-centric mindset.

Skills

• Leadership
• Communication
• Analytical thinking
• Data analysis
• Visual merchandising
• Retail operations
• Fashion trend awareness

Work Type

• Non-Exempt
• Hourly

Experience Level

• Emerging leader

Salary/Compensations

• $21.70 - $25.28 hourly

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off
• Community day
• Employee discount at H&M, & Other Stories, and COS
• Colleague Resource Groups (CRGs)
• H&M Incentive Program (HIP)
• Medical, Pharmacy, Vision, and Dental coverage
• Employee Assistance Program
• 401K
• Commuter benefits
• Health and Dependent Care FSA

About the Company

• Values-driven organization with over 75 years of history.
• Purpose is to liberate fashion for the many and unleash self-expression.
• Committed to fostering a culture of inclusion and belonging.

Equal Opportunity

• H&M is committed to creating and maintaining an inclusive, diverse, and equitable workplace.
• All diversity dimensions are considered in the recruitment process.
• Reasonable accommodations are provided for applicants with disabilities.