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About the Role
As an IT Support Technician, you'll be the frontline of technology support across our organization, providing Tier 1 support, troubleshooting technical issues, and ensuring smooth operations of our PCs, VOIP systems, mobile/desktop apps, printers, and more. You’ll support both business and clinical applications, offer user training, and help drive IT efficiency through innovation and responsive service.
Responsibilities
- Provide Tier 1 helpdesk support via phone, email, and ticketing system
- Support PC setups, printer troubleshooting, and VOIP telecommunication systems
- Respond to user inquiries and resolve hardware/software issues
- Train end-users individually or in groups on software and hardware use
- Maintain and update software systems, databases, and reports
- Monitor system performance and complete routine maintenance tasks
- Support remote troubleshooting and escalate unresolved issues
- Assist in IT asset inventory and management
- Create and manage accounts in Active Directory and Microsoft 365
- Develop and maintain documentation and training materials
- Contribute to enterprise-wide projects and quality improvement efforts
- Create reports using Crystal Reports as needed
- Participate in on-call rotation and occasional off-hours work for system maintenance
- Other duties as assigned
Requirements
- High school diploma or GED required
- Technical/vocational training in Information Technology or related field required
- 1-2 years of client-facing help desk/IT support experience
- Valid NYS driver’s license and reliable transportation required
Skills
- Troubleshooting skills
- Communication skills
- Time management skills
- Organizational skills
- Problem-solving skills
- Office 365
- Active Directory
- Networking
- RMM tools
Location
- Remote
Work Type
- Full-time
- On-call rotation
Experience Level
- 1-2 years of client-facing help desk/IT support experience
Education Level
- High school diploma or GED
- Technical/vocational training in Information Technology or related field
- Associate's degree or higher in IT/Computer Science preferred
- Certifications (CompTIA, Cisco, Microsoft) or equivalent experience preferred
About the Company
- BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team!
- We believe that when you bring your whole self to work, you thrive—both professionally and personally.
- We are committed to fostering a workplace that values diversity, promotes equity, and cultivates inclusion.
- At BHSN, everyone belongs.
Equal Opportunity
- BHSN is proud to be an Equal Opportunity Employer.
- We welcome all qualified applicants without regard to age, race (including traits historically associated with race, such as hair texture and protective hairstyles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic information, marital status, arrest or conviction record, status as a victim of domestic violence, familial status, gender identity or expression, reproductive health decisions, citizenship or immigration status, or any other factor protected by law.