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About the Role

Serve as technical support lead and provide advanced technical support for systems, infrastructure, and end-user environments. Act as an escalation point for complex issues and support IT operational functions.

Responsibilities

• Resolve escalated IT incidents involving system performance, network issues, and software or hardware conflicts.
• Assist with server, infrastructure, and application support, including maintenance and patching.
• Monitor systems for vulnerabilities and assist with compliance, security activities, and auditing.
• Serve as escalation point and provide technical guidance to IT Specialist I staff.
• Ensure system access requests are processed in a timely and accurate manner.
• Enforce IT policies and perform routine device audits for compliance and quality assurance.
• Support configuration management and maintain system documentation.
• Assist with IT projects, system upgrades, and implementation initiatives.
• Develop and maintain technical procedures and workflows.
• Provide back-up support for critical technology systems as needed.
• Perform all other job duties as assigned.

Requirements

• 4+ years of progressive IT experience providing advanced technical support, troubleshooting hardware, software, network, and systems issues, and supporting end-user technology environments.

Location

• Medford, NY

Work Type

• Full-time
• Onsite

Experience Level

• 4+ years

Benefits

• Comprehensive Medical/Dental/Vision
• Retirement 401K Savings Plan with Employer Match
• Generous Paid Time Off for Full-time and Eligible Part-Time Employees
• 13 paid Holidays for Full-time and Eligible Part-Time Employees
• Long and Short Term Disability
• Life Insurance
• Employee Assistance Program
• CALM App Subscription
• Flexible Work Schedules
• Career Growth & Promotional Opportunities
• Comprehensive Paid Training
• Supplemental Accident, Illness, and Hospitalization Insurance
• Supplemental Pet Insurance
• Encouragement for Educational Professional Advancement
• Employee Perks & Discounts on Broadway shows, theme parks, and other attractions
• Eligibility for Federal/Public Loan Forgiveness

About the Company

• Founded in 1972, RiseWell Community Services (RiseWell) is an innovative, multi-service, community-based social wellness agency.
• We are a major provider of health and wellness services, senior and children’s care, addiction recovery services, as well as affordable housing and support.
• RiseWell continues to serve thousands of community members across Suffolk, Nassau, Queens, Brooklyn, Bronx, and Manhattan.
• RiseWell has developed innovative, successful programs that are designed to meet the needs of vulnerable populations, such as individuals in recovery, those living with chronic medical conditions, adult home residents, the homeless, low-income seniors, and at-risk children.
• For more information about RiseWell Community Services, please visit our website https://www.risewell.org/

Equal Opportunity

• RiseWell Community Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.