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About the Role

As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers.

Responsibilities

• Deliver outstanding customer service.
• Urge safer gambling.
• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Requirements

• Must be 18 years of age or over.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Skills

• Customer service
• Safer gambling advocacy
• Betting transaction processing
• Cash handling
• Product demonstration
• Complaint handling
• Problem-solving
• Empathy

Location

• Onsite

Work Type

• Full-time
• Part-time

Experience Level

• Entry Level

Salary/Compensations

• £13.00 per hour
• £13.74 per hour (standard + location allowance)

Benefits

• Optional overtime subject to availability.
• Pension Scheme and annual ShareSave.
• Discounts with hundreds of retailers.
• Healthcare and wellbeing support.
• Development opportunities.
• Recognition prizes.

About the Company

• Entain is a leading, global sports betting and gaming company.
• We operate iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin.
• We are committed to increasing player safety and driving standards.

Equal Opportunity

• We are committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
• We are an equal opportunities employer.
• We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law.
• We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
• If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.